TERMS AND CONDITIONS

These Terms apply when you access or use https://svtshoponline.com/ (the “Website”), create or use an account, place or attempt to place an online order, use an online Wallet feature, or otherwise interact with an online feature that links to these Terms.

You may review general public information on the Website without placing an order. By continuing to use the Website after receiving reasonably visible notice of these Terms, you agree to the provisions that reasonably govern browsing and Website use, including the permitted-use, prohibited-conduct, intellectual-property, and Website-security provisions.

An online purchase requires separate affirmative acceptance. Before submitting an order, checkout will provide a clearly visible link to these Terms and require you to select a separate, unchecked box or take another comparably clear affirmative action stating that you agree to them. Submitting an order after that action records your assent to the version presented for that transaction.

SVT Shop will retain reliable electronic evidence of assent, including the Terms and Policy version or stable text identifier, date, time, Order or transaction number, customer account or guest-session record, and the acceptance event. An electronic record may be used to establish the agreement to the extent permitted by applicable law.

Agreement to these Terms does not by itself:

• subscribe you to promotional email or text messages;
• authorize optional or nonessential cookies;
• authorize a sale or sharing of personal information;
• waive a privacy choice; or
• replace a separate consent required by law.

If you do not agree to these Terms, do not submit an order or use an account or feature that requires acceptance.

These Terms are issued by:

CENMX Corporation, doing business as SVT Shop
5640 Montana Ave., Suite C-4
El Paso, TX 79925
United States

• Customer Support Email: [email protected]
• Privacy Email: [email protected]
• Website: svtshoponline.com

In these Terms:

• “CENMX,” “SVT Shop,” “SVT,” “we,” “us,” and “our” mean CENMX Corporation, doing business as SVT Shop.
• “You,” “your,” “customer,” and “user” mean the individual who accesses the Website, maintains the applicable account, or submits the applicable order. When a parent or legal guardian authorizes a minor’s use, those terms also include that parent or guardian to the extent applicable.
• “Product” means merchandise offered for online purchase through the Website. Products currently offered online are eligible tattoo, permanent-makeup or PMU, piercing, and studio supplies.
• “Order” means an online order submitted through checkout.
• “Order Received email” means the transactional email sent after checkout acknowledging that SVT Shop received and accepted the Order as described in Section 13.
• “Policies” means the specialized SVT Shop policies expressly incorporated under Section 03.
• “Wallet” means the SVT Rewards Wallet account feature described in the SVT Rewards Wallet Policy.
• “Business days” means Monday through Friday, excluding federal holidays, unless a specialized Policy defines the term differently for its subject matter.
• “Applicable law” includes federal, state, and local law that applies to the Website, transaction, Product, customer, or dispute.

These Terms govern the Website and online consumer transactions. They do not create wholesale, reseller, distributor, professional-account, subscription, recurring-billing, or commercial-credit terms. SVT Shop does not currently offer wholesale or resale accounts through the public online checkout. A future business-to-business program will require separate terms.

The following Policies are incorporated into these Terms for the subjects they cover:

• Returns, Exchanges, Refunds, and 30-Day Limited Warranty Policy: https://svtshoponline.com/pages/returns
• Shipping and Delivery Policy: https://svtshoponline.com/pages/shipping-and-delivery-policy
• SVT Rewards Wallet Policy: https://svtshoponline.com/pages/svt-rewards-wallet

The Privacy Policy explains information practices and is provided as a separate notice:

• Privacy Policy: https://svtshoponline.com/pages/privacy-policy

If provisions appear inconsistent, they will be interpreted together when reasonably possible. If a genuine conflict remains, the following order applies to the specific issue:

• 1. A right or obligation that applicable law does not permit the parties to waive or change.
• 2. A Product-specific or transaction-specific disclosure expressly identified as applicable and affirmatively presented on the Product page, in the pre-submission transaction summary, or in the accepted Order, but only for that Product or transaction.
• 3. The specialized Policy governing its subject matter: the Returns Policy for returns, defect claims, warranties, and remedies; the Shipping and Delivery Policy for fulfillment, preorders, shipping, Local Delivery, delays, and delivery claims; and the Rewards Wallet Policy for Wallet sources, earning, redemption, adjustments, and program rules.
• 4. The specific written terms of an applicable coupon, promotion, financing offer, or credit.
• 5. These general Terms.
• 6. General advertising or informational Website content.

A third-party payment, financing, carrier, or service-provider agreement may govern that provider’s separate service. It does not eliminate SVT Shop’s obligations concerning Products, Orders, required refunds, or other responsibilities that remain with SVT Shop.

The incorporated Returns and Rewards Wallet Policies may independently govern eligible physical-store transactions. References to those in-store rules in these Terms are informational and do not, by themselves, make a physical-store customer a party to these Website Terms unless the Terms were separately presented and accepted for that transaction.

The version presented and accepted when an Order is submitted governs that Order, together with the transaction-specific disclosures and Policies presented for it. A later change will not retroactively reduce an accrued right, add a charge, change an accepted price, or alter a dispute that arose under an earlier version unless applicable law permits and the affected party validly agrees.

The Website is a general-audience commercial website intended for customers in the United States.

You may not create an account, use guest checkout, or place an Order if you are under 13 years old. A person who is at least 13 but under 18 may use the Website or place an Order only with the authorization and supervision of a parent or legal guardian and through a payment method the parent, guardian, or lawful account holder authorized. The parent or guardian is responsible for supervising the minor’s use and for the minor’s compliance with these Terms to the extent permitted by law.

SVT Shop does not impose a general age-18 rule solely for purchasing ordinary tattoo, PMU, piercing, or studio supplies online. A Product-specific legal restriction, if one applies in the future, will be disclosed before purchase and may require additional verification.

Tobacco, nicotine, vape, and other age-restricted Products shown in the in-store-only catalog are not available for online purchase, shipment, reservation, preorder, or Local Delivery. Any eligible physical-store purchase of an age-restricted Product requires the purchaser to be at least 21 and to present identification as required by applicable law and store procedure.

SVT Shop does not ordinarily request government identification for a standard online purchase. It may request proportionate additional verification through an appropriate method when reasonably necessary for an age-restricted in-store transaction, exceptional collection after an unsuccessful Local Delivery, suspected fraud, account security, or legal compliance. Do not email a copy of identification unless SVT Shop first explains the exceptional need and provides appropriate instructions.

Guest checkout is available. A customer account is not required merely to submit an online Order. Comercia.io or another ecommerce provider may nevertheless create a backend customer or transaction record so that SVT Shop can maintain the Order, acceptance, payment, fulfillment, return, fraud-prevention, and legal records described in the Privacy Policy.

A registered account is required to earn, view, and redeem promotional rewards. A guest who later needs SVT Wallet return credit may be required to create or access an account using the email address associated with the purchase, as described in the Returns Policy. Creating an account, receiving Wallet access, or purchasing as a guest does not enroll the customer in marketing.

You agree to provide current, accurate, and complete information reasonably required for the account and transaction. You may not impersonate another person, create an account using an email address you are not authorized to use, or knowingly provide materially false billing, shipping, eligibility, or payment information.

Each customer should ordinarily maintain one account. Accounts, login credentials, physical Rewards cards, and promotional rewards may not be sold, assigned, or transferred. This does not prevent an authorized gift recipient from exercising coverage expressly provided by the Returns Policy. SVT Shop may review, restrict, consolidate, or correct verified duplicate or fraudulent records, subject to the source-specific protections in the Rewards Wallet Policy.

You are responsible for maintaining the confidentiality of account credentials and for using reasonable care to prevent unauthorized access. Notify [email protected] promptly if you suspect unauthorized access, a lost Rewards card, an unknown Order, or improper Wallet activity. SVT Shop may temporarily restrict access while it reasonably verifies ownership or investigates security, fraud, or system discrepancies.

SVT Shop will not use account closure or restriction to erase an original-payment refund, return credit, defect or warranty credit, purchased balance introduced in the future, or another legally protected amount. Promotional rewards remain subject to the Rewards Wallet Policy.

By providing an email address and submitting an Order or creating an account, you agree that SVT Shop may provide transaction and service communications electronically. These may include:

• account verification and security messages;
• Order Received and payment-status messages;
• shipping, tracking, and Local Delivery notices;
• preorder availability, later-shipping payment requests, delay notices, and consent or cancellation options;
• inventory, address, or fulfillment questions;
• return, defect, warranty, recall, and safety communications;
• Wallet transaction, adjustment, closure, and program notices; and
• legal notices or responses concerning an Order or account.

You are responsible for providing and maintaining an email address you can access and for checking transactional messages relating to an active Order. Contact support promptly if your email address changes or you cannot access an important notice.

Transactional and service communications are not promotional marketing. SVT Shop does not currently send promotional SMS messages. Promotional email requires a separate voluntary subscription and must provide an applicable unsubscribe method.

Silence, failure to open an email, account inactivity, or continued Website use will not be treated as affirmative consent to a preorder or other shipment delay when applicable law or the Shipping and Delivery Policy requires an express choice.

You may print or save these Terms and the applicable Policies. Contact support if you need a reasonably accessible copy of a transaction version that SVT Shop retains.

Subject to these Terms, SVT Shop grants you a limited, personal, revocable, nonexclusive, nontransferable license to access the Website for lawful browsing, account use, and consumer purchasing. This license does not transfer ownership of Website content, software, data, or intellectual property.

You may not, directly or through another person, device, script, or service:

• use the Website, an account, a Product, a promotion, or the Wallet for fraud, theft, unlawful activity, or violation of another person’s rights;
• access or attempt to access another person’s account, payment method, Wallet, personal information, Order, or nonpublic system without authorization;
• submit false identity, address, eligibility, tax, payment, return, defect, delivery, or chargeback information;
• introduce malware, malicious code, automated attacks, or a security vulnerability, or interfere with the Website, checkout, inventory, payment, fulfillment, analytics, or account systems;
• use bots or automation to hoard scarce inventory, evade quantity limits, create abusive duplicate Orders or accounts, manipulate rewards or promotions, or interfere with another customer’s access;
• scrape, harvest, copy, index, or extract Website content or data at a volume or in a manner that imposes an unreasonable load, circumvents technical controls, or is intended for unauthorized commercial exploitation;
• reverse engineer, decompile, or attempt to derive nonpublic source code except to the limited extent applicable law expressly permits;
• bypass Product, location, age, checkout, payment, shipping, or in-store-only restrictions;
• use SVT Shop’s name, Website, accounts, or communications to impersonate SVT Shop, falsely claim sponsorship, or operate an unauthorized storefront; or
• encourage, assist, or attempt any prohibited conduct.

These restrictions do not prohibit lawful price comparison, ordinary search-engine indexing authorized by SVT Shop, accessibility technology, a truthful review or complaint, communication with a regulator, a lawful chargeback, protected security research conducted within applicable law, or another activity that applicable law protects.

SVT Shop may use proportionate technical and account measures to protect the Website, customers, inventory, and transactions and may exercise the suspension and cancellation rights described in these Terms.

The online store offers eligible tattoo, PMU, piercing, and studio supplies that display an available online purchase option.

Pages describing tobacco, nicotine, vape, smoke-shop, or other age-restricted physical-store Products are informational catalog pages only. Unless SVT Shop later provides a legally compliant, expressly identified purchasing process governed by separate terms, those pages:

• are not an offer to sell online;
• do not permit add-to-cart, checkout, online payment, reservation, preorder, shipment, courier delivery, or Local Delivery;
• do not guarantee physical-store inventory, real-time availability, price, hold, pickup, or eligibility; and
• do not replace the age and identification requirements applied at the physical store.

A photograph, description, price, estimated availability field, or store-location reference on an in-store-only page does not create a right to purchase or reserve the Product. A physical store may decline a transaction that cannot lawfully be completed or verified.

If a system error appears to make an in-store-only Product purchasable online, the transaction is not authorized. SVT Shop may reject or cancel the affected item and return any captured amount to the original payment method. A customer may not knowingly exploit a technical bypass to purchase an ineligible Product.

Product information may originate from manufacturers, authorized distributors, suppliers, or SVT Shop records and may be formatted, translated, organized, or drafted with assistance from automated or artificial-intelligence-assisted tools. SVT Shop remains responsible for its Product representations to the extent required by applicable law. Use of an automated or AI-assisted tool does not guarantee that every description is free of omission, outdated information, formatting error, or inaccuracy; does not convert general Website content into medical or professional advice; and does not transfer responsibility for a material inaccuracy to the customer.

Before ordering, you must review the complete Product page and confirm the characteristics material to your intended purchase and use. Depending on the Product, these may include:

• needle or cartridge configuration and machine compatibility;
• piercing-jewelry material, gauge, diameter, length, threading, and intended location;
• voltage, connector, battery, power-supply, and charging requirements;
• pigment shade, ingredients, quantity, package count, and expiration information;
• dimensions, weight, included components, and required accessories;
• professional-use, storage, hygiene, sterilization, single-use, age, location, and safety requirements; and
• any allergy, health, material, or compatibility consideration important to you.

If a material characteristic is unclear or essential to your decision, contact [email protected] before ordering. Do not rely on an AI-generated summary, search snippet, photograph, social-media post, customer review, general category text, or recommendation as a substitute for the complete Product page, current labeling, warnings, and manufacturer instructions.

Digital displays, lighting, screens, photography, production batches, and packaging updates may cause reasonable nonmaterial differences in color, appearance, measurements, or packaging. A nonmaterial variation that does not change Product identity, quantity, compatibility, safety, or represented function is not automatically a material misdescription.

You must read required labels, warnings, directions, lot information, and manufacturer instructions accompanying the delivered Product before use. If the delivered Product materially differs from what you ordered, or if the online information conflicts with the label, warning, or instruction in a way that could affect safe use, compatibility, or your material purchase decision, do not use the Product. Preserve the Product and packaging when safe and contact SVT Shop promptly. Prompt notice helps SVT Shop investigate and preserve evidence, but failure to give immediate notice does not by itself waive a timely warranty, recall, defect, or nonwaivable claim.

To the extent permitted by law, SVT Shop is not responsible for the portion of a loss actually caused by a customer’s knowing and voluntary use of a Product after the customer discovered a conspicuous incompatibility, damaged safety seal, explicit stop-use warning, recall notice, or material safety conflict. This allocation does not apply to the extent the loss was caused by a Product defect, an inadequate legally required warning, fraud, negligence attributable to SVT Shop, a material misdescription, or another responsibility or remedy that cannot lawfully be excluded.

SVT Shop may correct inaccurate or outdated Website information prospectively. If SVT Shop discovers a material Product-description or specification error before accepting an Order, Section 14 applies. If a material discrepancy is discovered after acceptance, SVT Shop will address it under the Returns Policy, Shipping and Delivery Policy, applicable warranty or recall instructions, and applicable law.

Many Products offered by SVT Shop are manufactured by independent third parties. CENMX Corporation may act as the retailer, distributor, and, for certain Products, the United States importer of record or importer. Unless a Product page or label expressly identifies SVT Shop as the manufacturer, a reference to a manufacturer concerns the identified third-party manufacturer.

SVT Shop may receive, review, or use specifications, labels, safety information, certifications, testing records, and warranty materials supplied by manufacturers, distributors, laboratories, customs professionals, and other sources. SVT Shop may request additional documentation, suspend or remove a listing, impose a safety or quantity restriction, cancel an unaccepted Order, stop distribution, or contact affected purchasers when information appears incomplete, inaccurate, unsafe, recalled, or inconsistent with applicable requirements.

Imported Products offered for sale are intended to be accompanied by the English-language labeling, warnings, intended-use information, and instructions applicable to their lawful distribution in the United States. Do not use an imported Product if required information is missing, illegible, or materially inconsistent; preserve it and contact SVT Shop. Country-of-origin markings, regulatory identifiers, lot numbers, serial numbers, and safety labels must not be removed, obscured, altered, or misrepresented for resale, return, warranty, safety investigation, or another deceptive or unlawful purpose.

SVT Shop does not represent that a Product is made in the United States, FDA approved, FDA certified, sterile, medical grade, hypoallergenic, nontoxic, UL listed, or otherwise certified unless that specific representation is expressly made for the Product and is supported by the applicable source and context. A registration, facility number, product listing, certification mark, or compliance document does not necessarily mean that a government agency approved the Product for every use.

Any manufacturer warranty is provided under the manufacturer’s own terms and is in addition to, not a replacement for, SVT Shop’s applicable 30-Day Limited Warranty and any right or remedy that cannot lawfully be waived. SVT Shop does not guarantee that an independent manufacturer will approve a claim or remain available.

Nothing in these Terms limits a responsibility that applicable law places on SVT Shop as a seller, distributor, or importer.

Certain tattoo, PMU, piercing, and studio Products are designed for use by trained professionals. A professional-use description is a safety and intended-use statement. It is not a representation that SVT Shop verified the purchaser’s training, license, certification, legal authority, or suitability unless the Product page expressly states that a particular verification is required.

SVT Shop will perform purchaser, age, license, or other verification when applicable law requires it, whether or not a Product page separately describes that process.

The purchaser and user are responsible for determining and complying with the laws, professional standards, sanitation requirements, licensing rules, facility requirements, and scope-of-practice rules applicable to their location and activity. Purchase of a Product does not grant a license, certification, professional qualification, or legal authority to perform a tattoo, PMU, piercing, medical, cosmetic, or other procedure.

Users must read and follow Product labels, warnings, directions, storage requirements, safety data, operating limits, and manufacturer instructions. Without limiting more specific instructions:

• needles, cartridges, and Products labeled sterile or single-use must not be used if the sterile barrier is open, damaged, wet, expired, contaminated, or otherwise compromised and must not be reused when labeled for single use;
• piercing jewelry must be selected for appropriate material, gauge, diameter, length, threading, anatomy, healing stage, and intended use;
• electrical and battery Products must be used only with compatible voltage, charging equipment, power supplies, connectors, and operating conditions;
• lithium-battery Products must not be used or charged when swollen, leaking, punctured, overheated, recalled, physically damaged, or otherwise unsafe and must not be shipped or returned except under written instructions and in compliance with carrier and hazardous-material requirements;
• inks, pigments, aftercare, numbing, cleaning, and sanitation Products must be used only for their labeled purpose and according to ingredient, storage, expiration, and safety information; and
• no Product should be used when it appears damaged, altered, contaminated, counterfeit, expired, subject to a safety notice, or materially inconsistent with its labeling.

Information on the Website is not medical advice, diagnosis, treatment, legal advice, infection-control training, or a substitute for professional education. SVT Shop does not guarantee a particular artistic, cosmetic, medical, healing, business, or professional result. Individual results may depend on skill, technique, anatomy, skin, allergies, aftercare, environment, maintenance, compatibility, and other factors outside SVT Shop’s control.

If a Product may have caused or contributed to an injury, infection, allergic reaction, fire, battery event, or other safety incident, stop using it. Obtain appropriate medical or emergency assistance when needed. Preserve the Product, packaging, labels, lot or serial information, and reasonably available evidence when safe to do so, and contact [email protected] promptly with relevant details.

SVT Shop may share incident information with a manufacturer, distributor, laboratory, carrier, insurer, legal advisor, or government authority as described in the Privacy Policy and as permitted or required by law. Customers must not knowingly submit false safety, defect, injury, or recall information.

SVT Shop may suspend sales, cancel unaccepted Orders, quarantine inventory, notify purchasers, request return or disposal, and provide instructions or remedies when a manufacturer or government authority issues a recall or when SVT Shop identifies a potential safety or compliance concern. Customers must stop using an affected Product and follow the applicable recall, return, or disposal instructions. Recall and safety rights are not eliminated by a final-sale designation or voluntary-return deadline.

Website inventory, search results, store availability, and Product-status information may change and may occasionally be delayed or inaccurate because of synchronization, supplier, counting, data-entry, system, theft, damage, or fulfillment errors. A Product appearing available does not guarantee that unlimited quantities exist.

SVT Shop may establish reasonable per-customer, per-account, per-household, per-payment-method, per-address, or per-Order quantity limits to allocate scarce inventory, reduce fraud, prevent unauthorized resale, comply with manufacturer conditions, or protect customers and operations. A limit may be stated on the Product page, in checkout, in a promotion, or communicated before fulfillment. SVT Shop may reject or cancel abusive duplicate Orders intended to evade a disclosed or reasonable limit.

SVT Shop does not intentionally accept an unavailable Product as an ordinary in-stock Order. A Product not ready for ordinary shipment must be clearly identified as a preorder or customer-approved backorder with applicable timing information.

If a system or inventory error causes SVT Shop to accept an Order for a Product that cannot be fulfilled within the applicable period, SVT Shop may:

• cancel the affected unshipped Product and issue the applicable prompt refund to the original payment source;
• offer the customer an expressly identified preorder or backorder option with the required timing and consent process; or
• offer an alternative Product, which will not be substituted unless the customer affirmatively agrees when the alternative is materially different.

SVT Shop may accept or fulfill available portions of an Order and cancel unavailable portions when reasonably possible. Any refund will include the affected merchandise amount, attributable tax, and allocated shipping or other charge required by the transaction structure, the Policies, or applicable law. SVT Shop will not impose a new charge without authorization or remove an original free-shipping benefit solely because SVT Shop canceled an unavailable item.

Before submitting an Order, you must review the Product identities, quantities, prices, discounts, coupon treatment, Wallet allocation, taxes, shipping or Local Delivery charges, total, estimated timing, preorder status, final-sale or return restrictions, and other material disclosures displayed for the transaction.

Submitting an Order constitutes:

• your offer to purchase the identified Products under these Terms and the applicable Policies and disclosures;
• your confirmation that the Order and delivery information are accurate;
• your authorization for the applicable payment provider to approve, authorize, capture, or otherwise process the displayed amount according to the selected payment method; and
• your affirmative acceptance of the version of these Terms presented in checkout.

SVT Shop accepts the Order, including an identified preorder, when it sends the Order Received email after the payment has been approved, authorized, or captured as applicable. The Order Received email is both the transaction acknowledgment and SVT Shop’s acceptance, subject to the cancellation, correction, delay, and refund provisions expressly stated in these Terms and the incorporated Policies.

Payment authorization or capture alone, without an Order Received email or other express written acceptance from SVT Shop, does not independently establish acceptance. A pending payment that is not followed by acceptance will be voided, released, or refunded as applicable. A payment provider or financial institution may require additional time to release a hold or post a refund after SVT Shop initiates it.

SVT Shop may accept an Order in part when Products have distinct availability, legality, payment, destination, or transportation conditions. If SVT Shop rejects or cancels an affected part, the remaining accepted Products may proceed unless applicable law or a Policy gives the customer a broader cancellation right or the remainder cannot reasonably be fulfilled.

If acceptance is partial, the Order Received email or a prompt follow-up notice will identify the accepted and unaccepted Products and the corresponding payment, cancellation, or refund treatment.

After acceptance, SVT Shop may cancel an affected unshipped Product only for a reason allowed by these Terms, including a genuine inventory error, obvious pricing or listing error handled under Section 14, unavailable or unverifiable payment, reasonably suspected fraud, unsupported address, transportation restriction, recall or safety concern, or legal impossibility. SVT Shop will provide notice and return the applicable captured amount to the original payment source. SVT Shop will not use a cancellation clause to keep payment for an unshipped Product or avoid a remedy required by law.

Unless expressly stated otherwise, Website prices are displayed in United States dollars. Prices may differ from physical-store prices, prior prices, competitor prices, manufacturer suggested prices, or future prices. A price change applies prospectively and does not alter an accepted Order except as provided for an obvious error.

Checkout will display the Product price, applicable discount, Wallet allocation, estimated or calculated sales tax, shipping or Local Delivery charge, and other mandatory amount before the Order is submitted. Taxes may depend on the Product, destination, delivery method, and applicable law. A tax calculation may be corrected when required by law.

SVT Shop attempts to prevent pricing, quantity, discount, specification, and data-entry errors. If a material and objectively obvious error is discovered before acceptance, SVT Shop may either:

• cancel the affected item and release or refund the applicable amount; or
• present the corrected information and price to the customer for affirmative acceptance and a newly authorized payment.

SVT Shop will not automatically charge a price difference or impose a new amount because of an error.

If a material error is discovered after acceptance, SVT Shop may contact the customer and request agreement to a correction or may cancel the affected unshipped item and issue the applicable prompt refund where the cancellation is permitted by law and these Terms. SVT Shop will not ship a materially different Product or charge a corrected amount without the customer’s agreement.

A customer may not knowingly exploit an obvious pricing, quantity, coupon, Wallet, or system error. SVT Shop may cancel or correct an unfulfilled transaction resulting from intentional exploitation and may restrict an account after reasonable review. An error is not considered obvious merely because SVT Shop later prefers a different price.

A coupon, promotion, sale, giveaway, or special offer may have separate eligibility, Product, account, quantity, timing, redemption, geographic, or combination terms. Those terms will be disclosed through the offer, Product page, checkout, point of sale, or another reasonably visible notice before the affected transaction.

Coupons, promotions, and eligible promotional rewards may be combined when the applicable offer and checkout permit the combination. A particular offer may state before payment that it cannot be combined with another coupon, promotion, account price, or Wallet source. The amount and combination accepted and displayed by checkout for the completed transaction control, subject to correction of a verified system error, fraud, return, cancellation, chargeback, or reversal.

SVT Shop may prospectively begin, modify, suspend, or end a generally available promotion. A change will not retroactively remove a discount validly applied to an accepted Order or promotional rewards already validly earned, except as permitted for a return, cancellation, reversal, fraud, abuse, or error.

Military and other special account-level pricing may be subject to separate eligibility verification and may be excluded from earning or redeeming promotional rewards, as stated in the Rewards Wallet Policy. If SVT Shop later introduces a professional, negotiated, wholesale, or other business account, separate program or business terms may apply. An account-pricing exclusion does not eliminate a valid return credit, defect or warranty credit, original-payment refund, or other nonpromotional amount.

SVT Shop may limit or cancel a promotion-related transaction after reasonable review when there is evidence of duplicate-account abuse, code manipulation, automated exploitation, unauthorized resale, false eligibility information, payment fraud, or another material violation. An affected captured amount will be handled under the applicable cancellation and refund rules.

Payment methods currently available when displayed and eligible at checkout may include:

• payment cards processed through Stripe;
• Apple Pay;
• Google Pay;
• direct bank payment; and
• financing or buy-now-pay-later services such as Affirm, Klarna, or Afterpay.

Availability may vary by Product, Order amount, device, location, customer eligibility, and provider. A payment or financing provider independently determines approval, authentication, limits, installments, interest, fees, declines, and account terms for its service.

You represent that you are authorized to use the selected payment method and authorize processing of the amount displayed and accepted at checkout. You must not use a stolen, unauthorized, fictitious, or fraudulently obtained payment credential.

Complete card, bank, digital-wallet, and financing credentials are generally collected directly by the applicable provider. SVT Shop ordinarily receives limited transaction information, such as method, billing information, status, transaction identifier, and the last four digits of a card. Do not send complete card numbers, CVVs, bank passwords, one-time codes, or complete digital-wallet credentials to SVT Shop by email.

SVT Shop does not currently offer subscriptions, automatic replenishment, recurring Product billing, deposits, or layaway through the public online store. SVT Shop will not automatically charge a payment method for a later preorder shipment. A later shipping amount, when applicable, requires a separate secure payment request and the customer’s new authorization under Section 18 and the Shipping and Delivery Policy.

An approved refund is initiated to the applicable original payment source or restored to the applicable Wallet source according to the original transaction allocation, Policies, provider capabilities, and applicable law. A financing provider may apply the refund to a financing balance rather than issue cash directly to the customer. Provider posting times are outside SVT Shop’s direct control after SVT Shop properly initiates the refund.

SVT Shop and its payment, ecommerce, security, and fraud-prevention providers may review transactions for unauthorized use, account takeover, payment risk, duplicate Orders, promotion abuse, unsupported delivery, illegal activity, or other reasonably suspected fraud.

SVT Shop may temporarily pause processing, request proportionate verification, reject an unaccepted Order, cancel an affected unshipped Product, restrict an account, or preserve relevant records when there is reasonable evidence of:

• an unauthorized or unverifiable payment method;
• materially false identity, account, address, eligibility, or transaction information;
• account takeover, theft, or impersonation;
• abusive duplicate Orders or attempts to evade a quantity, age, Product, location, shipping, or promotion restriction;
• fraudulent return, defect, nonreceipt, damage, Wallet, or chargeback activity;
• unlawful purchase, resale, export, or use; or
• a material breach of these Terms.

Verification may use account-email access, recent Order information, address confirmation, provider authentication, receipts, or other information reasonably related to the risk. SVT Shop will not request unnecessary sensitive information and will not require a copy of government identification through ordinary email unless an exceptional lawful need exists and appropriate instructions are provided.

Customers should contact support promptly about a disputed transaction so SVT Shop can investigate and, when appropriate, correct the issue. Nothing in these Terms prevents a good-faith chargeback, regulator complaint, legal claim, or other protected remedy.

SVT Shop may contest a chargeback and provide transaction, acceptance, delivery, communication, account, and fraud evidence to the payment provider when SVT Shop reasonably believes the chargeback is mistaken, duplicative, fraudulent, or abusive. If a customer receives both a chargeback credit and a separate refund for the same amount, SVT Shop may seek correction of the duplicate payment and restrict further account activity until it is resolved. SVT Shop may pursue a legitimately unpaid amount and lawful collection costs, but will not retaliate against a customer merely for making a good-faith complaint.

When SVT Shop cancels an accepted unshipped item under this Section, it will notify the customer and return the applicable merchandise amount, tax, and allocated charge to the original payment source as required by the Policies and law. Promotional-reward adjustments remain subject to the Rewards Wallet Policy.

The Shipping and Delivery Policy controls the detailed preorder, backorder, split-shipment, delay-notice, consent, cancellation, and shipping-charge procedures. This Section provides an integrated summary and does not reduce the customer’s rights or SVT Shop’s protections under that Policy.

A preorder must be identified before payment and display an estimated shipment date or shipment window supported by a reasonable basis. The Order Received email accepts the identified preorder after successful checkout. The merchandise amount and applicable tax for preorder and available Products are charged at checkout.

For an Order combining available merchandise and preorder merchandise, the initial shipping charge covers the available shipment as disclosed in checkout. When a later shipping charge applies to newly available preorder merchandise, SVT Shop will send a separate secure payment link by email showing the available Product, exact shipping amount, reason, options, and response deadline. The customer authorizes that later charge only by completing the secure payment process. SVT Shop will not automatically recharge the original payment method.

A customer has 14 calendar days after the later-shipment payment request is sent to pay the stated shipping charge or communicate another available choice. If the customer does not respond within that period, SVT Shop will contact the customer again and send a final notice with a final response deadline. If the matter remains unresolved by that deadline, SVT Shop will cancel only the affected unshipped preorder or backorder Product and initiate the applicable merchandise, tax, and allocated-charge refund to the original payment source, as stated in the Shipping and Delivery Policy.

Subject to the Shipping and Delivery Policy, the customer may choose to pay for the available later shipment, wait to group eligible unshipped Products, or cancel the affected unshipped Product and receive the applicable refund to the original payment source. When the original Order qualified for free shipping, eligible standard later preorder shipments and eligible Local Delivery associated with that Order remain covered as stated in the Shipping and Delivery Policy.

SVT Shop may ship an Order in multiple packages. It will not impose an extra charge merely because SVT Shop chose to split a standard in-stock Order. Different preorder Products may have different shipment estimates and may be grouped only as permitted by the Shipping and Delivery Policy and the customer’s applicable choice.

If SVT Shop learns that it cannot ship by the stated date or within the stated window, it will send a manual or system-generated delay notice before the applicable deadline. The notice will provide a revised date or window when reasonably available, an option to agree to wait, an option to cancel the affected unshipped Product, a response method, and the applicable refund information. SVT Shop will preserve the customer’s response in the Order or support record.

Silence is not consent to a delay. If the customer does not affirmatively consent within the applicable period and the Product has not shipped, SVT Shop will cancel the affected unshipped Product and initiate the applicable prompt refund to the original payment source. A later payment-request period does not silently extend the merchandise shipment deadline.

SVT Shop may cancel an unfulfillable preorder or backorder and refund the applicable amount without waiting for a customer request. It will not substitute Wallet credit for an original-payment refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule or another controlling law.

The Shipping and Delivery Policy controls shipment coverage, processing, carriers, charges, free shipping, tracking, Local Delivery, unsuccessful delivery, address changes, delivery claims, lithium batteries, restrictions, delays, and shipping-related refunds.

Eligible online Products may currently be shipped to eligible addresses in the 48 contiguous United States. SVT Shop does not currently ship online Orders to Alaska, Hawaii, United States territories, or international destinations. Post Office Boxes and APO or FPO addresses are supported only when the Product, carrier, service, and transportation rules permit.

The general processing estimate for most in-stock Orders is 1 to 3 business days after SVT Shop receives a properly completed Order, including applicable payment and shipment information. Processing time is separate from carrier transit time. Creating a label does not mean a Product has been physically shipped.

Eligible El Paso Orders with a qualifying merchandise subtotal of at least $50 may be offered Local Delivery during checkout. Local Delivery is normally available Monday through Friday and averages 1 to 2 business days after processing. Eligibility, cost, timing, handoff, unsuccessful-delivery, and exceptional-collection rules are stated in the Shipping and Delivery Policy.

SVT Shop does not offer general Local Pickup through checkout. A return drop-off or exceptional collection after an unsuccessful Local Delivery is not a general pickup service.

You must provide and review an accurate recipient name, email address, street address, unit, city, state, ZIP Code, access information, and other reasonably necessary delivery information. Contact support immediately after discovering an error. A customer-requested change may affect tax, service, eligibility, or cost and will not produce an additional charge without authorization.

When a package is returned or requires a new shipment because of a materially incorrect, incomplete, unsupported, or undeliverable address provided by the customer, SVT Shop may require payment of a disclosed and lawful new shipping charge or may deduct reasonable, actual, documented, previously disclosed costs from an otherwise discretionary refund where permitted. No customer-error charge applies to the extent the problem was caused by SVT Shop or its system.

Risk of loss does not automatically pass to the customer merely because SVT Shop creates a label, tenders a package to a carrier, or tracking displays a delivery scan. Lost, damaged, incorrect, incomplete, refused, and delivered-but-not-received claims are investigated and resolved under the Shipping and Delivery Policy, available evidence, carrier procedures, transaction facts, and applicable law. SVT Shop will open or coordinate an applicable carrier claim; the customer must reasonably preserve and provide available Product, packaging, photograph, address, and delivery information.

Lithium batteries, liquids, aerosols, cleaners, and other restricted Products may require special packaging, ground transportation, a particular carrier, or another lawful limitation. Do not ship or return a damaged, swollen, leaking, recalled, or potentially hazardous Product without written instructions.

Natural disasters, severe weather, fire, epidemic, war, civil disturbance, government action, labor disruption, carrier interruption, utility or network failure, supplier interruption, transportation restriction, and other events outside SVT Shop’s reasonable control may delay or temporarily prevent performance. SVT Shop may reasonably adjust operations, carriers, or timing in response. Such an event does not eliminate a shipment deadline, delay notice, consent, cancellation, refund, or other obligation that applicable law requires.

The Returns, Exchanges, Refunds, and 30-Day Limited Warranty Policy controls standard returns, exclusions, defect claims, warranty coverage, shipping damage, incorrect or missing Products, final-sale Products, kits, authorization, return shipping, Wallet return credit, original-payment refunds, cancellations, fraud review, and related remedies.

The ordinary voluntary standard-return periods are:

• online purchase: request authorization within 7 calendar days after delivery; and
• physical-store purchase: return the eligible Product within 7 calendar days after purchase, with the original receipt, to the same location where it was purchased.

An eligible standard return based on preference, change of mind, or customer ordering error normally requires the Product to be completely unused, unopened, complete, and in original resalable condition and is ordinarily resolved through SVT Wallet return credit. A guest may need an account associated with the purchase email to receive that credit.

The 7-day standard-return rules do not govern a manufacturing defect, shipping damage, incorrect or missing Product, recall, safety concern, seller cancellation, inventory or fulfillment error, material misdescription, or another right that cannot lawfully be waived.

SVT Shop provides its written 30-Day Limited Warranty for the covered Product categories and covered manufacturing defects identified in the complete warranty text made available before payment through the Returns Policy. For online sales, the warranty applies automatically to every Product that falls within a covered online category; no separate Product-page warranty label is required. Products outside those categories are not covered unless a separate written warranty is displayed before purchase. Coverage begins on delivery for an online purchase and on purchase for an in-store purchase.

Coverage may be exercised by the original retail purchaser or an authorized gift recipient who provides the original SVT Shop Order information or sales receipt, as stated in the Returns Policy.

For a confirmed covered defect, SVT Shop will provide the remedy stated in the 30-Day Limited Warranty. The customer need not prove which manufacturing act caused the defect beyond the documentation and reasonable inspection permitted by that warranty. Any different or additional remedy required by applicable law remains available.

SVT Shop’s written 30-Day Limited Warranty ends after the applicable 30-calendar-day period. A manufacturer warranty, implied warranty, timely submitted claim, recall or safety remedy, material-misdescription remedy, or nonwaivable right may continue. SVT Shop does not administer or guarantee an independent manufacturer claim after its own written coverage ends, although it may provide reasonably available proof-of-purchase assistance.

THE 30-DAY END OF SVT SHOP’S WRITTEN LIMITED WARRANTY DOES NOT DISCLAIM, SHORTEN, OR ELIMINATE AN IMPLIED WARRANTY OR OTHER RIGHT THAT APPLICABLE LAW DOES NOT ALLOW SVT SHOP TO DISCLAIM, SHORTEN, OR ELIMINATE. THESE TERMS DO NOT APPLY A BLANKET “AS IS” DISCLAIMER TO PRODUCTS COVERED BY SVT SHOP’S WRITTEN WARRANTY.

A final-sale, clearance, hygiene, sterile, single-use, opened, or nonreturnable notice must be disclosed before payment and ordinarily limits only voluntary standard returns. It does not eliminate a remedy for a covered defect, incorrect or missing Product, shipping damage, recall, safety issue, material misdescription, or other protected right.

Customers must obtain return instructions before mailing a Product. Lack of prior authorization may delay or defeat a voluntary preference return that cannot reasonably be identified or processed, but it will not alone waive a nonwaivable defect, recall, safety, or legal remedy. Customers must follow all battery, liquid, aerosol, sharps, contamination, and hazardous-material return instructions.

The SVT Rewards Wallet Policy controls promotional rewards, return credit, defect or warranty credit, courtesy credit, physical Rewards cards, source records, redemption, account closure, fraud adjustments, and program changes or termination.

The customer-facing Wallet may display eligible amounts as one combined available balance. SVT Shop’s transaction records identify the source of each amount. Combining the display does not convert promotional rewards into money, or convert return credit, defect credit, a legally owed refund, or another protected amount into forfeitable promotional rewards.

Only an eligible regular customer account identified before payment earns promotional rewards. Guest purchases and military or other specially priced account purchases do not earn promotional rewards unless SVT Shop expressly states otherwise before payment. An account with an excluded military or other special-pricing designation also cannot redeem promotional rewards while that designation applies, as stated in the Rewards Wallet Policy. Creating an account later does not retroactively earn rewards, except to correct a verified system, employee, or linking error.

Promotional rewards are calculated only on the eligible Product amount actually paid after discounts and redeemed Wallet amounts. Tax, shipping, Local Delivery, tips, and fees do not earn rewards. The dollar amount displayed or otherwise made available before payment for the particular transaction controls over any approximate percentage description, subject to eligibility, successful payment, rounding, return, cancellation, reversal, error, fraud, or abuse.

Rewards are normally credited when payment is successfully completed. Subject to the Wallet Policy, checkout capability, source restrictions, and law, an available Wallet amount may be applied toward eligible merchandise, tax, shipping, and Local Delivery and may be combined with coupons or promotions when the applicable offer and system allow.

Promotional rewards are not cash, cannot be withdrawn, do not earn interest, and ordinarily do not expire merely because time passes. They may be reversed proportionately when the purchase that earned them is returned, canceled, reversed, refunded, or successfully charged back.

If promotional rewards earned from an affected purchase were already redeemed, the Wallet may record a negative promotional-reward balance up to the amount properly reversible from that purchase. That amount is not a debt and will not be charged to a card, bank account, digital wallet, financing account, or other external payment method. It may offset only promotional rewards earned later. It will not reduce a return credit, defect or warranty credit, courtesy credit, purchased balance introduced in the future, required refund, or amount otherwise legally owed to the customer.

SVT Shop does not currently sell gift cards or allow customers to purchase or load Wallet value with money. If it introduces a purchased balance or gift card, separate terms and legally required protections will apply; it will not silently treat that purchased value as promotional rewards.

Tobacco, nicotine, and vape Products are not sold online. An eligible regular account may earn rewards from a lawful in-store purchase of those Products. Any in-store redemption toward those Products must comply with the Wallet Policy and applicable law, including age 21 verification, government-issued photographic identification, an additional monetary payment, and the prohibition against using rewards to obtain such a Product free of monetary charge.

SVT Shop may correct errors and restrict, reverse, or cancel improperly obtained promotional rewards after reasonable review of documented fraud, theft, duplicate-account abuse, manipulation, unauthorized activity, or material program violation. It will not characterize a good-faith disagreement or an ordinary customer mistake as fraud without a reasonable basis.

The Website may rely on or link to independent services such as Comercia.io, Google sign-in or authentication when offered, Stripe, Apple Pay, Google Pay, Affirm, Klarna, Afterpay, carriers, mapping or Local Delivery services, Google Analytics, social-media platforms, manufacturer websites, Trustindex, and Google reviews. Those services may have their own terms, privacy notices, eligibility rules, security controls, availability, and content.

A link, embedded tool, payment option, social-media reference, or external review display does not mean SVT Shop owns, controls, guarantees, or adopts every statement, practice, product, or service of the third party. SVT Shop is responsible for its own representations, selections, configurations, and legal obligations, but is not responsible for an independent third party’s separate acts or content to the extent permitted by law.

Checkout, financing, authentication, mapping, carrier, and social-platform functions may be unavailable or changed by their providers. SVT Shop may remove, replace, or suspend an integration when reasonably necessary for security, compliance, reliability, or business operations. An integration change does not cancel an accepted Order, valid balance, required refund, or other accrued right.

Reviews displayed through Trustindex or another external service originate from the identified third-party platform. Any review, rating, photo, username, or statement remains the speaker’s opinion or content and is not a factual promise by SVT Shop. Customers should use the external platform’s process for an external review-account or authorship dispute and may also notify SVT Shop about a materially false, unlawful, infringing, or misattributed display.

The Website does not currently provide a native public-review, forum, comment, or general user-upload feature. If SVT Shop later introduces one, separate rules or an updated version of these Terms may apply before customers submit content.

The Website’s original selection, arrangement, design, branding, logos, trade dress, original text, original graphics, and original software or configuration created by or for SVT Shop are owned by CENMX Corporation or used with permission and are protected to the extent provided by applicable intellectual-property law.

SVT Shop grants each customer a limited, personal, revocable, nonexclusive, nontransferable license to access and use the Website for lawful shopping, account, support, and informational purposes. This license does not permit a person to copy the Website in bulk; scrape or harvest data; remove rights notices; reproduce SVT branding; create a confusingly similar store or account; frame or mirror the Website; sell Website access; or use Website content to impersonate, defraud, mislead, or infringe another person.

Manufacturer and distributor names, logos, Product images, packaging, descriptions, instructions, specifications, copyrights, and trademarks may belong to their respective owners. Their appearance identifies or describes the relevant Product and does not transfer ownership to SVT Shop or the customer. Nothing in these Terms claims that SVT Shop created or owns all third-party Product content.

Featured-artist names, photographs, social-media handles, examples of work, and related material may be displayed with the artist’s permission or from material the artist authorized SVT Shop to use. The artist and other applicable rights holders retain their rights. A customer may not copy, republish, train a commercial model on, sell, or falsely attribute that material merely because it appears on the Website.

If you reasonably believe Website content infringes your copyright, trademark, publicity, or other right, send [email protected] a description of the material and location, your contact information, the right involved, the basis for your claim, and any reasonably available supporting information. SVT Shop may investigate, request clarification, preserve evidence, restrict the material, or take other appropriate action. This contact process does not represent that SVT Shop has designated or registered a Digital Millennium Copyright Act agent.

Feedback or suggestions voluntarily sent to SVT Shop may be used to improve its business without payment or confidentiality obligation, provided SVT Shop does not thereby obtain ownership of the sender’s existing intellectual property or personal information and remains subject to applicable law and the Privacy Policy.

SVT Shop may maintain, update, secure, test, repair, redesign, restrict, or temporarily suspend all or part of the Website, checkout, account, Wallet, or an integration. The Website may occasionally contain interruptions, delays, display errors, compatibility problems, or unavailable functions.

SVT Shop does not promise uninterrupted, error-free, or completely secure access. It will use reasonable administrative, technical, and physical measures appropriate to its operations and the information involved, and it may act promptly to contain a suspected incident. No Internet transmission, device, software, or storage system can be guaranteed absolutely secure.

Customers must use supported devices and current software, protect account credentials and one-time codes, review the destination before following a payment link, and promptly report suspected phishing, account takeover, unauthorized Wallet use, or a security issue. SVT Shop will never ask a customer by ordinary email to send a password, complete card number, CVV, or one-time authentication code.

A technical outage does not by itself erase an accepted Order, valid Wallet source, approved return, legally required refund, or other transaction supported by reliable records. If Website and verified transaction records conflict, SVT Shop will investigate and correct a verified error subject to the applicable Policy and law.

SVT Shop may change or discontinue a nonessential Website feature prospectively. It will not use a feature change to avoid an already accepted transaction or a nonwaivable obligation.

THE FOLLOWING DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. THEY DO NOT OVERRIDE A PRODUCT DESCRIPTION, EXPRESS WRITTEN PROMISE, ACCEPTED ORDER, SVT SHOP’S 30-DAY LIMITED WARRANTY, MANUFACTURER WARRANTY, RECALL REMEDY, IMPLIED WARRANTY, OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED OR LIMITED.

The Website, general educational material, comparison material, artist features, external reviews, and account tools are provided on an “as available” basis. SVT Shop does not promise that every Website function will always be uninterrupted, compatible with every device, or free of every typographical, display, transmission, or software error.

General Website content is not medical, legal, tax, safety-certification, infection-control, or professional training advice. Product selection and technique may depend on the procedure, client, jurisdiction, workplace rules, professional qualifications, manufacturer instructions, and current safety information. A customer must use qualified professional judgment and obtain appropriate expert advice when reasonably necessary.

Customer reviews, social-media posts, and clearly identified third-party content do not become SVT Shop’s independent promise solely because SVT Shop provides access to them. Manufacturer or supplier claims that SVT Shop republishes in a Product listing remain subject to applicable advertising, Product-description, and consumer-protection law. SVT Shop does not disclaim responsibility for a statement it creates, endorses, republishes as a Product representation, or is otherwise legally treated as making.

Estimated processing, transit, availability, restock, preorder, and delivery dates are good-faith estimates unless expressly identified as guaranteed. An estimate does not eliminate the delay notice, consent, cancellation, or refund duties stated in the Shipping and Delivery Policy or required by law.

Color, texture, scale, and packaging may appear differently because of screens, photography, lawful manufacturer updates, or packaging transitions. A nonmaterial packaging difference does not create a right to a different Product, but SVT Shop will not substitute a materially different Product without authorization or excuse a material misdescription as a screen difference.

TO THE EXTENT A DISCLAIMER OF IMPLIED WARRANTIES IS PERMITTED FOR A PARTICULAR TRANSACTION, ANY SUCH DISCLAIMER MUST BE SPECIFICALLY AND CONSPICUOUSLY DISCLOSED BEFORE PAYMENT. THESE GENERAL TERMS DO NOT CREATE A BLANKET DISCLAIMER OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR OTHER IMPLIED WARRANTY.

THIS SECTION ALLOCATES CERTAIN COMMERCIAL RISKS AND APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. IT DOES NOT EXCLUDE OR LIMIT LIABILITY OR A REMEDY TO THE EXTENT CAUSED BY OR AVAILABLE FOR PERSONAL INJURY OR DEATH; DAMAGE TO TANGIBLE PROPERTY TO THE EXTENT CAUSED BY A DEFECTIVE PRODUCT; A PRODUCT-DEFECT REMEDY THAT AN EXPRESS WRITTEN WARRANTY OR APPLICABLE LAW DOES NOT PERMIT SVT SHOP TO LIMIT; FRAUD OR INTENTIONAL MATERIAL MISREPRESENTATION; GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; AN UNLAWFUL PRIVACY OR SECURITY PRACTICE; A RECALL; SVT SHOP’S BREACH OF AN EXPRESS WRITTEN WARRANTY; A REQUIRED REFUND; STATUTORY DAMAGES, ATTORNEYS’ FEES, OR COSTS AUTHORIZED BY NONWAIVABLE LAW; OR ANOTHER RIGHT OR LIABILITY THAT APPLICABLE LAW DOES NOT ALLOW THE PARTIES TO LIMIT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SVT SHOP NOR ITS OFFICERS, EMPLOYEES, OR SERVICE PROVIDERS ACTING FOR THE WEBSITE WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST BUSINESS OPPORTUNITY, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF DATA, ARISING FROM A WEBSITE OR TRANSACTION DISPUTE, WHEN THOSE LOSSES WERE NOT THE DIRECT AND REASONABLY FORESEEABLE RESULT OF THE LIABLE PARTY’S CONDUCT OR WHEN THEIR EXCLUSION IS OTHERWISE PERMITTED BY LAW.

For a claim involving only direct economic loss arising from a particular Order, and not involving an exception in the first paragraph of this Section, SVT Shop’s aggregate liability will not exceed the amount the customer actually paid to SVT Shop for the affected Product or Products. This transaction-specific cap does not reduce a separate amount that must be returned, reimbursed, credited, replaced, repaired, or paid under an express remedy, the applicable Policies, or nonwaivable law. If applicable law requires a different minimum remedy or makes the cap unenforceable, that law controls.

SVT Shop is not liable for loss caused solely by a customer’s unauthorized modification, contraindicated use, unlawful procedure, failure to follow a known material warning, use after a recall or stop-use notice, sharing of credentials, or knowingly inaccurate delivery information, to the extent that conduct actually caused the loss. This allocation does not excuse a Product defect, an inadequate legally required warning, conduct attributable to SVT Shop, a material misdescription, an importer or seller duty, or a nonwaivable responsibility.

A claimant may recover only once for the same loss. A refund, replacement, Wallet restoration, chargeback credit, or carrier or manufacturer payment for the exact same purchase loss may be credited against another recovery for that same item of loss to the extent permitted by law and subject to any applicable subrogation right. This rule does not prevent recovery for different losses or remedies that law permits cumulatively.

The limitations in this Section apply to all legal theories, including contract, warranty, tort, strict liability, misrepresentation, statute, and equity, only to the extent enforceable under the law applicable to the particular claim.

Customers are responsible for their own unlawful conduct, intentional misuse, unauthorized account or payment use, and material violation of these Terms. A customer must not present SVT Shop’s Product information as the customer’s own professional certification, ignore an applicable recall, use a Product to perform an unlawful service, or resell, export, alter, relabel, or combine a Product in violation of law or a known material safety restriction.

To the maximum extent permitted by law, a customer will indemnify CENMX Corporation and its officers and employees against a third-party judgment, a settlement approved by the customer, and reasonable documented defense costs, including legally recoverable attorneys’ fees, but only to the extent finally determined or agreed to have been directly caused by the customer’s:

• knowing or intentional unlawful use, resale, export, relabeling, or distribution of a Product;
• unauthorized material modification or combination of a Product that creates the condition underlying the claim;
• knowing misuse contrary to a clear material warning, when that misuse causes personal injury or property damage to the third party;
• fraudulent or unauthorized use of another person’s account, identity, payment method, content, or intellectual property; or
• operation of a bot, attack, malicious code, scraping system, or circumvention method that damages the Website, another customer, or a third party.

This limited obligation does not apply to the extent a claim was caused by a Product defect, contamination existing at sale, inadequate legally required warning, SVT Shop’s negligence, fraud, willful misconduct, material misdescription, breach of warranty, violation of law, or duty imposed on SVT Shop as seller, distributor, importer, or other responsible business. It does not require an ordinary consumer to indemnify SVT Shop for merely making a return, complaint, chargeback, warranty request, regulator report, or legal claim in good faith.

SVT Shop will provide reasonably prompt notice of a covered claim and reasonable cooperation. The customer may participate through counsel and may assume control of a covered defense with qualified counsel, subject to SVT Shop’s reasonable conflict protections. No settlement may admit fault by, impose a nonmonetary obligation on, or waive a right of SVT Shop without SVT Shop’s written consent, which will not be unreasonably withheld. SVT Shop may not recover duplicative defense costs or amounts unreasonably incurred after rejecting an adequate defense. This Section creates no first-party fee-shifting right against a customer.

SVT Shop may temporarily restrict or suspend an account or transaction after reasonable review when reasonably necessary to investigate or address payment fraud, account takeover, unlawful conduct, a security threat, repeated abusive chargebacks or returns, promotion or Wallet manipulation, unauthorized system access, false material eligibility information, or another verified material breach of these Terms.

When reasonably practicable and safe, SVT Shop will provide notice of the reason and a way to contact support. Immediate action may be taken when delay could increase fraud, security, safety, legal, or financial harm. A restriction will be proportionate to the issue and will not last longer than reasonably necessary to investigate or protect legitimate interests.

SVT Shop may close an account for a confirmed serious or repeated violation, fraud, illegal activity, security attack, or material abuse after reasonable review. A customer may request voluntary account closure subject to reasonable verification and completion or preservation of pending Orders, returns, refunds, disputes, balances, legal holds, and records described in the Privacy Policy and Rewards Wallet Policy.

Account restriction, suspension, or closure does not cancel a required refund, purchased balance introduced in the future, valid return or defect credit, warranty or recall remedy, or other amount legally owed. Promotional rewards, negative promotional balances, and voluntary closure choices are handled under the Rewards Wallet Policy. SVT Shop may preserve records reasonably necessary for fraud prevention, accounting, tax, safety, litigation, legal compliance, and enforcement even after the customer-facing account is closed.

Sections that by their nature should continue (including payment obligations properly incurred, intellectual-property protections, disclaimers and limitations to the extent enforceable, dispute resolution, record evidence, and general legal terms) survive account closure and termination of these Terms.

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE LIMITED EXCEPTIONS BELOW, IT REQUIRES YOU AND CENMX CORPORATION D/B/A SVT SHOP TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF A COURT OR JURY TRIAL. IT ALSO LIMITS THE MANNER IN WHICH CLAIMS MAY BE BROUGHT.

29.1 MUTUAL AGREEMENT TO ARBITRATE

Except for the matters expressly excluded in Section 29.3, you and SVT Shop agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, an account, an Order or attempted Order, a payment, a Product, a promotion, the Wallet, a communication between you and SVT Shop, or the relationship between you and SVT Shop (each, a “Dispute”) will be resolved exclusively through final and binding individual arbitration. This Section 29 is referred to as the “Arbitration Agreement.”

This agreement applies regardless of the legal theory asserted, including contract, warranty, tort, fraud, misrepresentation, statute, regulation, or equity, to the fullest extent permitted by applicable law. It applies to disputes arising or accruing after you accept these Terms. A dispute concerning an earlier transaction remains governed by the version accepted for that transaction unless the parties later agree otherwise in writing. This agreement is mutual and binds both the customer and SVT Shop.

29.2 GOVERNING ARBITRATION LAW AND WHO DECIDES

This Arbitration Agreement concerns transactions involving interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, to the fullest extent that Act applies. The arbitrator will apply the substantive law identified in Section 31 together with any mandatory consumer-protection law that cannot be waived. Nothing in this Section eliminates a substantive right or remedy available under applicable law.

A court of competent jurisdiction, rather than the arbitrator, will decide whether this Arbitration Agreement was formed or exists, whether a person validly agreed to it, the enforceability of the class and representative waiver in Section 29.10, and whether nonwaivable law requires a particular claim or request for public injunctive relief to remain available in court. The arbitrator will decide other issues concerning interpretation, scope, applicability, enforceability, procedure, and the merits.

29.3 MATTERS NOT REQUIRED TO BE ARBITRATED

Either party may take an eligible individual claim directly to a small-claims court of competent jurisdiction without first filing with the AAA and may otherwise elect small-claims court after an AAA filing to the extent permitted by AAA Consumer Rule R-9, provided the claim remains individual and within that court’s jurisdiction.

Either party may seek temporary or emergency relief from a court when reasonably necessary to preserve the status quo or prevent imminent irreparable harm while arbitration is initiated or conducted. Seeking that limited relief does not waive arbitration of the underlying dispute.

Either party may bring an individual court action concerning actual or threatened infringement, misappropriation, or unauthorized use of its intellectual-property rights, or unauthorized access to or interference with the Website or its systems.

Nothing prevents a person from reporting a matter to, communicating with, or filing a complaint with a federal, state, or local government agency. An agency may investigate or seek relief to the extent authorized by law, and its enforcement action is not subject to this Arbitration Agreement.

If applicable law gives a customer a nonwaivable right to seek public injunctive relief in court, that claim or request for relief may proceed there, but only to the extent nonwaivable law requires it to remain in court. To the extent permitted by law, the court proceeding may be stayed until arbitration of arbitrable claims and requests for individual relief concludes.

29.4 REQUIRED INFORMAL DISPUTE PROCESS

Before either party files an arbitration demand, the claimant must give the other party an individualized written Notice of Dispute and allow at least 30 calendar days for a good-faith attempt at informal resolution.

A Notice to SVT Shop must be sent by either:

• email to [email protected] with the subject line “Legal Notice of Dispute”; or
• mail to CENMX Corporation d/b/a SVT Shop, Attn: Legal Notice of Dispute, 5640 Montana Ave., Suite C-4, El Paso, TX 79925.

SVT Shop may send its Notice to the most recent email or mailing address associated with the customer’s account or Order.

The Notice must include the claimant’s full name and contact information; any relevant account email, Order number, or transaction information; a reasonably detailed description of the facts and legal basis; the specific individual relief requested; and the claimant’s physical or electronic signature. It must concern only that claimant’s individual dispute.

Either party may request an individualized telephone or video conference. The claimant must personally participate, and counsel may also participate. If unresolved 30 calendar days after receipt of a substantially complete Notice, either party may begin arbitration. The parties may agree in writing to extend or waive the period. Any applicable limitations period will be tolled from receipt of a substantially complete Notice until the 30-day period, including any extension agreed to in writing, ends.

A minor or good-faith error will not bar arbitration if the claimant substantially complied and supplied enough information for the recipient to understand and investigate the dispute.

29.5 AAA CONSUMER ARBITRATION RULES

Arbitration will be administered by the American Arbitration Association (“AAA”) before one neutral arbitrator under the AAA Consumer Arbitration Rules and Mediation Procedures in effect when the demand is properly filed, as modified by this Arbitration Agreement.

The current consumer rules, forms, and fee information are available at https://www.adr.org/rules-forms-and-fees/consumer. If this Arbitration Agreement conflicts with those rules, this Agreement controls to the extent permitted by law and the AAA Consumer Due Process Protocol.

If the AAA determines that its Mass Arbitration Supplementary Rules apply, those rules will supplement the AAA Consumer Rules. Administrative coordination, appointment of a Process Arbitrator, global mediation, or use of common counsel does not consolidate the merits of different claimants’ Disputes or authorize class or representative relief. Each demand remains an individual arbitration unless all affected parties expressly agree otherwise in writing after the Disputes arise.

After completing Section 29.4, the claimant may initiate arbitration by submitting a Demand for Arbitration to the AAA under its Consumer Rules and sending a copy to the other party at the notice address above.

29.6 IF THE AAA CANNOT OR WILL NOT ADMINISTER

If the AAA is unavailable or declines to administer for a reason unrelated to a party’s failure to follow its rules or pay required fees, the parties will try in good faith to select another nationally recognized consumer-arbitration provider. If they cannot agree, either party may ask a court to appoint an arbitrator under 9 U.S.C. Section 5.

A substitute provider or court-appointed arbitrator will apply the AAA Consumer Rules and consumer fee allocation to the extent practicable, unless the parties agree in writing to another consumer rule set providing no less protection to the consumer.

If the AAA declines or stops administering because SVT Shop failed to register or submit the Arbitration Agreement, pay fees required of it, or comply with the AAA Consumer Due Process Protocol, the customer may elect to proceed in a court of competent jurisdiction instead of arbitration.

29.7 ARBITRATION FEES AND ATTORNEYS’ FEES

A consumer will not be required to pay more than the consumer filing fee stated in the applicable AAA Consumer Fee Schedule. SVT Shop will pay the business filing fees, case-management fees, arbitrator compensation, and other amounts allocated to it under the AAA Consumer Rules, fee schedule, or applicable law.

If the consumer’s required arbitration costs would be prohibitively greater than the cost of the same individual claim in court, SVT Shop will pay the additional amount that the AAA, arbitrator, or a court determines necessary to preserve reasonable access to arbitration.

Each party ordinarily pays its own attorneys’ fees and expenses. The arbitrator may award fees, costs, or reimbursement only when authorized by applicable law or the AAA Consumer Rules. A consumer will not pay SVT Shop’s attorneys’ fees merely because the consumer does not prevail. This does not prevent reallocation or sanctions expressly authorized for harassment or a patently frivolous claim after fair notice and an opportunity to respond.

29.8 HEARING FORMAT AND LOCATION

Arbitration may proceed through documents, telephone, video conference, or an in-person hearing as permitted by the AAA Consumer Rules. When a claim falls within the documents-only threshold stated in the then-current AAA Consumer Rules, the matter will ordinarily proceed through documents unless a party requests a hearing and the arbitrator determines that a hearing is appropriate under those rules.

A consumer may request a telephone or video hearing. If an in-person consumer hearing is required, it will take place in the county and state of the consumer’s primary residence or another reasonably convenient location selected by the arbitrator, unless the parties agree to El Paso County, Texas, or another location. A consumer will not be required to travel to Texas solely because SVT Shop is located there.

29.9 ARBITRATOR’S AUTHORITY AND AWARD

The arbitrator may award any individual remedy available to the individual claimant in a court of competent jurisdiction, including individual monetary, declaratory, or injunctive relief and attorneys’ fees when authorized by law.

The arbitrator must apply these Terms and applicable law and issue a reasoned written decision explaining the essential findings and conclusions. The arbitrator may not disregard an applicable limitations period or create a remedy unavailable on an individual basis under applicable law.

An award binds only the parties to that arbitration and has no preclusive effect in a proceeding involving a different person except as law requires. Judgment on an award, and any motion to compel or stay arbitration or to confirm, modify, or vacate an award, may be brought in the forum specified in Section 31, subject to the Federal Arbitration Act and any nonwaivable jurisdiction or venue rule.

29.10 CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING A DISPUTE AGAINST THE OTHER IN ANY FORUM ONLY IN AN INDIVIDUAL CAPACITY.

Neither party may seek class, collective, consolidated-merits, or representative adjudication in arbitration or court. An arbitrator may award relief only to the individual claimant and may not adjudicate different persons’ claims together unless all affected parties expressly agree in writing after the Disputes arise. Common counsel or administrative coordination under applicable AAA rules does not, by itself, violate this waiver.

This waiver does not prevent participation in a classwide settlement, relief through a government enforcement action, or a claim or request for public injunctive relief that nonwaivable law does not permit the parties to waive or require to be arbitrated.

29.11 MUTUAL JURY-TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, IF A DISPUTE PROCEEDS IN COURT FOR ANY REASON, YOU AND SVT SHOP KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO HAVE THAT DISPUTE TRIED BY A JURY. A judge will decide a permitted court proceeding unless applicable law prohibits or makes the waiver unenforceable.

29.12 SEVERABILITY

Except as stated below, if any part of this Arbitration Agreement is invalid or unenforceable for a particular claim, party, or remedy, that part will be severed and the remainder will remain effective.

If the class or representative waiver is unenforceable for a particular claim or request, that claim or request will proceed in court, not in class or representative arbitration. To the extent permitted, the court proceeding may be stayed until arbitrable individual claims are resolved.

If a claim or request for public injunctive relief must remain available in court, that claim or request for relief will proceed there, but only to the extent nonwaivable law requires it to remain in court and subject to a lawful stay, while arbitrable claims and requests for individual relief proceed in arbitration. An arbitrator will never conduct a class, collective, consolidated-merits, or representative arbitration unless all affected parties expressly agree in writing after the Disputes arise.

If the obligation to arbitrate is held unenforceable for a reason that does not also invalidate the formation or enforceability of the separately stated jury-trial waiver in Section 29.11, Section 29.11 remains effective to the fullest extent permitted by law. If this Section 29 was never formed or validly accepted, this sentence does not independently create assent to Section 29.11. Section 31 controls any permitted court proceeding.

29.13 SURVIVAL AND FUTURE CHANGES

This Arbitration Agreement survives completion or cancellation of an Order, account suspension or closure, termination of these Terms, and the end of the parties’ relationship.

A later amendment to this Arbitration Agreement applies only prospectively after valid acceptance. It will not govern an Order accepted, or a Dispute that arose or accrued, under an earlier version unless both parties expressly agree in writing after the Dispute arises or applicable law requires otherwise. Unilateral posting will never change the agreement applicable to a Notice of Dispute already sent. SVT Shop will comply with the AAA’s then-current review, registration, resubmission, and fee requirements for any consumer arbitration clause it uses.

The effective date and version shown at the top identify this document. SVT Shop may prospectively update these Terms for law, security, fraud prevention, Website functionality, payment or delivery methods, Products, Policies, or business operations.

A change does not retroactively alter an accepted Order or dispute that arose under an earlier version unless the parties expressly agree or law requires the change. The version presented and affirmatively accepted for a transaction governs that transaction, subject to nonwaivable law and any transaction-specific disclosure.

SVT Shop will provide notice of a material change reasonably appropriate to the change, which may include a prominent Website or account notice, email, or a request for fresh affirmative acceptance. A materially amended Arbitration Agreement will apply only after reasonably clear notice and fresh affirmative acceptance. Continued browsing alone will never constitute acceptance of a materially amended Arbitration Agreement.

The effective date of a material change will be stated in the updated document. SVT Shop will retain or make reasonably available prior versions and reliable records of the Terms and Policies presented for accepted Orders, including the version, date, acceptance event, and transaction association.

An immediate prospective update may be made to comply with law, address an urgent security or fraud risk, restore operation, or correct a clear drafting or contact error. It will not eliminate an accrued refund, warranty, Wallet source, claim, or other right that cannot lawfully be changed.

These Terms and a transaction are governed by applicable federal law and, to the extent state law applies and is not preempted, the laws of the State of Texas, without using a conflict-of-laws rule to select another jurisdiction’s law. This selection does not deprive a consumer of a mandatory protection of the consumer’s home jurisdiction that cannot lawfully be waived.

Section 29 governs arbitrable Disputes. Except for an eligible small-claims action, an agency proceeding, a claim or remedy that nonwaivable law requires to proceed elsewhere, or temporary or emergency relief that reasonably must be sought in another competent court, exclusive venue for any permitted court proceeding concerning a Dispute or enforcement of Section 29 (including a motion to compel, stay, confirm, modify, or vacate) will lie in the state courts located in El Paso County, Texas, or the United States District Court for the Western District of Texas, El Paso Division. The selected court must have subject-matter and personal jurisdiction, and this provision does not create federal jurisdiction or override a venue that the Federal Arbitration Act or other nonwaivable law requires.

If any provision outside Section 29 is invalid or unenforceable for a particular person or circumstance, it will be enforced to the maximum lawful extent or severed, and the remainder will continue. Section 29.12 exclusively governs severability of the Arbitration Agreement.

SVT Shop’s failure or delay in enforcing a provision is not a permanent waiver. A waiver must be express and applies only to the specific instance. Rights and remedies are cumulative to the extent applicable law permits, subject to the no-double-recovery rule.

These Terms, the incorporated Policies, transaction-specific disclosures, and applicable offer terms constitute the agreement about their subject matter. They supersede prior general Website terms on and after their effective date, but do not erase an earlier transaction contract, express written warranty, approved return, written support commitment, or nonwaivable right.

SVT Shop may assign these Terms in connection with a merger, reorganization, financing, sale of substantially all relevant assets, or transfer of the Website or business, provided the assignment does not reduce an accrued consumer right. A customer may not sell, transfer, or assign an account, promotional reward, or contractual right to another person except as the Returns Policy, Rewards Wallet Policy, or law permits. This does not prevent an authorized gift recipient from exercising coverage expressly provided by the Returns Policy and does not restrict a lawful estate, guardian, bankruptcy, claim, or statutory transfer.

These Terms do not create an agency, partnership, joint venture, franchise, employment, fiduciary, or professional relationship between a customer and SVT Shop. Except for persons expressly protected by a particular provision, there are no third-party beneficiaries.

Headings are for convenience. “Including” means including without limitation. “Written” and “writing” include a reliable electronic record. The singular includes the plural when context requires. An English-language version controls to the extent permitted by law if SVT Shop provides an accurate convenience translation and the versions conflict; mandatory language-access or interpretation law still applies.

SVT Shop seeks to make its shopping information and services reasonably accessible. Technology, content, or a third-party integration may sometimes create an access barrier. These Terms do not claim certification or conformance with a particular accessibility standard that SVT Shop has not completed and documented.

A person who has difficulty accessing Product information, these Terms, a Policy, checkout, account functions, or support may contact [email protected] or the address in Section 33. Please identify the page or function, the nature of the barrier, the preferred contact method, and the information or transaction assistance requested. Do not include passwords, complete payment credentials, or unnecessary medical information.

SVT Shop will make a good-faith effort to provide the requested information or a reasonable alternative method and will not impose a surcharge merely for accessibility assistance. An alternative method will not be used to deny a price, disclosure, choice, record, or legal right available through the Website.

CENMX Corporation, doing business as SVT Shop
5640 Montana Ave., Suite C-4
El Paso, TX 79925
United States

Customer support, Orders, returns, shipping, Wallet, security reports, accessibility assistance, and legal Notices of Dispute: [email protected]

Privacy questions and privacy-rights requests: [email protected]

When contacting SVT Shop about an Order, include the account or checkout email and Order number when reasonably available. Do not email passwords, complete card numbers, CVVs, bank credentials, Social Security numbers, one-time authentication codes, or copies of government identification unless SVT Shop identifies an exceptional lawful need and provides a secure method and specific instructions.

Notices under Section 29 must follow Section 29.4. A general customer-service message is not automatically a formal Notice of Dispute unless it contains the required information and clearly requests treatment as one. This distinction does not prevent SVT Shop from resolving an ordinary support request or prevent a customer from exercising a nonwaivable right.