SHIPPING AND DELIVERY
POLICY

SVT Shop ships eligible online merchandise to eligible delivery addresses within the 48 contiguous United States.

SVT Shop does not currently offer online shipping to:

• Alaska.
• Hawaii.
• U.S. territories.
• International destinations.

Post Office Boxes and APO or FPO addresses are accepted only when the address, merchandise, carrier, service, and applicable transportation rules permit delivery. Checkout acceptance does not guarantee that every product can be transported to one of these addresses. Lithium-battery products and other restricted products may be ineligible for some military, air, or Post Office Box services.

The shipping methods displayed during checkout depend on the destination, products, package characteristics, carrier availability, and applicable transportation restrictions. If checkout accepts an order that SVT Shop later determines cannot lawfully or safely be transported to the address, SVT Shop will contact the customer regarding an eligible alternative. If no eligible alternative is reasonably available, SVT Shop will cancel the affected unshipped item and issue the applicable refund to the original payment method.

SVT Shop does not treat a restriction, validation error, or fulfillment error caused by SVT Shop or its systems as a customer-caused delivery failure.

The general shipment estimate for most in-stock orders is 1 to 3 business days after SVT Shop receives a properly completed order, including the customer’s payment authorization and all information reasonably necessary to ship. Processing normally occurs Monday through Friday, excluding federal holidays.

The processing estimate may be longer because of order volume, payment or fraud review, address verification, inventory verification, carrier requirements, product-specific packing rules, lithium-battery or hazardous-material requirements, weather, emergencies, or other operational circumstances.

The 1 to 3 business day period is the general shipment estimate for an in-stock order unless a different reasonably supported date or window is clearly displayed on the product page or during checkout before payment. If SVT Shop cannot physically place the merchandise in the carrier’s possession by the end of the applicable period, it will follow Section 10. Preorders are governed by Sections 9 and 10.

An expedited carrier service changes only the carrier transit estimate. It does not automatically shorten SVT Shop’s processing time unless SVT Shop expressly states otherwise before purchase.

SVT Shop may pause processing when information reasonably necessary to verify or fulfill the order is missing. SVT Shop will request the needed information when reasonably possible. A verification request does not permit SVT Shop to disregard a shipment deadline, delay-notice requirement, cancellation right, or refund requirement imposed by law.

Customers should contact [email protected] as soon as possible to request an order change or cancellation. SVT Shop will try to assist, but cannot guarantee a voluntary change or cancellation after processing or fulfillment has begun. This limitation does not apply to a cancellation right arising from a qualifying delay, inventory error, seller cancellation, nonshipment, or applicable law.

If no shipment date or window is clearly stated when a properly completed online order is accepted, SVT Shop will ship the merchandise or provide the action and notice required by law within the applicable period, which is generally 30 days under the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Depending on the order and destination, checkout may display an eligible service provided by USPS, UPS, FedEx, or DHL.

Listing a carrier in this Policy does not mean that every carrier or service is available for every order. SVT Shop may select or substitute an eligible carrier or service when reasonably necessary because of product, destination, safety, lithium-battery, capacity, or operational requirements. SVT Shop will not impose an undisclosed additional charge or make a material downgrade to a customer-selected service without notice and any authorization required by law.

Carrier transit begins only after the carrier physically receives the package. A delivery date displayed by checkout, SVT Shop, or the carrier is an estimate and is not a guarantee unless the applicable service expressly provides a currently effective guarantee.

Carrier estimates may change after acceptance because of weather, transportation disruptions, volume, holidays, destination conditions, security screening, address issues, or other events. Use of a third-party carrier does not eliminate SVT Shop’s obligations under this Policy or applicable law.

SVT Shop does not currently sell optional shipping insurance, package-protection coverage, or a paid signature service. Section 14 explains special handling for lithium-battery products.

Local delivery is available for qualifying orders within about 12.5 miles of our Montana store, 5640 Montana Ave., Suite C-4. Eligibility is determined using the delivery address entered by the customer and the products in the order. SVT Shop does not use precise device GPS location to determine local-delivery eligibility.

The local-delivery option appears automatically during checkout when:

• The entered address is within our local delivery area (about 12.5 miles from our Montana store).
• The order contains eligible products.
• The qualifying merchandise subtotal is at least $50 before the local-delivery charge.
• The order satisfies any other restriction clearly displayed before payment.

The applicable local-delivery charge, or a qualifying free-delivery benefit, will be shown before the customer confirms payment.

Local delivery is normally available Monday through Friday. The average local-delivery time is 1 to 2 business days after order processing is complete. This is an average estimate, not a guaranteed delivery date.

If SVT Shop cannot complete local delivery within the date or window communicated for the order, it will provide a revised estimate and any cancellation or refund option required by this Policy or applicable law.

Local delivery requires a personal handoff to the customer or an authorized recipient. SVT Shop does not leave a local-delivery order unattended at a door, entrance, lobby, gate, or other location. Before treating an unavailable recipient as a customer-caused delivery failure, SVT Shop will communicate a reasonable delivery window or contact method and make a reasonable delivery attempt using the correct address and access information available to it.

The customer must provide a complete delivery address, any necessary apartment, suite, gate, access, or building information, and current contact information. The customer or authorized recipient must be reasonably available to receive the order during the communicated delivery period.

The customer may identify an authorized recipient through the order information or by contacting [email protected] before the delivery attempt. SVT Shop may use reasonable order-verification measures before changing the authorized recipient.

SVT Shop does not offer customer collection as a normal checkout or fulfillment service. The limited collection procedure in Section 5 exists only after an unsuccessful local-delivery attempt and is not a general in-store collection option.

If SVT Shop cannot complete the required personal handoff because the customer or authorized recipient is unavailable, access is unavailable or unsafe, the customer supplied an incorrect or incomplete address, or another circumstance reasonably within the customer’s control prevents delivery, SVT Shop may return the order to:

SVT Shop - Montana
5640 Montana Ave., Suite C-4
El Paso, TX 79925
United States

SVT Shop will notify the customer using the contact information associated with the order and will provide the applicable collection instructions and deadline. The order will remain available for exceptional in-person collection until a deadline that is at least 7 calendar days after SVT Shop sends notice that the order is ready for collection.

This procedure is collection after an unsuccessful local delivery. It is not offered during checkout and is not available as a general shopping, customer-collection, or fulfillment service.

The customer or a previously authorized recipient must present:

• The applicable order confirmation or order number.
• A matching government-issued identification for visual verification.

SVT Shop will not scan, photograph, copy, or retain the identification used for this visual check.

If the order is not collected by the stated deadline and no other arrangement is confirmed, SVT Shop will cancel the uncompleted delivery and return the applicable merchandise amount to the original payment method, less only reasonable, actual, documented delivery or return-to-location costs that:

• Resulted from the customer-caused delivery failure.
• Were disclosed in this Policy before purchase.
• Are itemized to the customer before the refund is completed.
• Are permitted by applicable law.

SVT Shop will not impose an arbitrary penalty or deduct more than its applicable actual cost. No deduction will be made when the delivery failure was caused by SVT Shop, its address-validation or fulfillment system, or another circumstance for which SVT Shop is responsible. In that situation, SVT Shop will offer an appropriate no-charge redelivery or the applicable refund, subject to availability and law.

SVT Wallet credit will not replace a refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. For another refund, Wallet credit may be selected only when legally permitted and affirmatively chosen by the customer.

Shipping and local-delivery charges are displayed during checkout before the customer confirms payment. Charges may depend on destination, products, package weight or dimensions, carrier, service level, transportation restrictions, and an applicable promotion.

Free-shipping thresholds and promotions may change prospectively. The terms displayed and recorded when an order is placed govern that order.

When an original order qualifies for free shipping, the benefit covers the eligible standard shipping or delivery needed to fulfill that order, including:

• The first eligible national shipment.
• Standard packages created because SVT Shop divides the order.
• Later eligible preorder or customer-approved backorder shipments.
• Eligible local delivery offered for that order during checkout.

SVT Shop will not send a later shipping-payment request for an order that qualified for free shipping solely because merchandise becomes available at different times. A lithium-battery product that must use an eligible standard ground service does not lose the free-shipping benefit solely because that compliant standard service is required.

Free shipping covers the eligible standard service selected or assigned to the order. It does not include a customer-requested expedited upgrade, a customer-requested special service, or a new carrier shipment required because of a customer-caused address or delivery failure, unless SVT Shop expressly states otherwise.

If SVT Shop divides a standard in-stock order for its own inventory, packaging, carrier, or logistical reasons, the customer will not be charged an additional shipping amount solely because of that division.

Refunds of shipping and delivery charges are governed by Section 19.

When a national carrier provides tracking information, SVT Shop will send or make the information available using the email address or order account associated with the purchase.

A label-created or pre-shipment status means that shipping information was transmitted to the carrier. It does not establish that the carrier has physically received the package. A package is shipped only when it is physically placed in the carrier’s possession.

An order shipped in multiple packages may have a different tracking number, carrier, shipment date, transit estimate, and delivery date for each package. The shipment status of one package does not establish that every item in the order has shipped.

Customers should monitor available tracking information and make reasonable arrangements to receive the package. If the carrier indicates a delivery exception, address problem, or other issue, the customer should contact [email protected] as soon as reasonably possible.

Local delivery may use order-status or direct-delivery communications instead of national-carrier tracking. The absence of national-carrier tracking for local delivery does not change the personal-handoff requirement in Section 4.

SVT Shop may divide an in-stock order into multiple packages because of product size, inventory location, carrier limits, packing requirements, lithium-battery restrictions, or other reasonable fulfillment needs.

Each package may be transferred to the carrier and delivered at a different time. SVT Shop will provide tracking for each national-carrier package when it becomes available.

The customer will not be charged an additional shipping amount solely because SVT Shop divided a standard in-stock order. Each unshipped item remains subject to its own applicable shipment estimate, delay notice, cancellation, and refund rights.

This Section applies to standard in-stock orders. Section 9 explains the separate payment and shipping process for preorders and customer-approved backorders.

SVT Shop may offer an eligible product for preorder only when its preorder status and a reasonably supported estimated shipment date or shipment window are clearly displayed before purchase. A preorder estimate describes when SVT Shop expects to place the product in the carrier’s possession. It is not a guaranteed carrier-delivery date.

The full merchandise amount and applicable tax for a preorder are charged when the customer completes checkout. The order confirmation will identify the preorder item, and SVT Shop will retain the shipment estimate or window displayed when the order was placed.

Before payment, the product page or checkout will clearly disclose that available and preorder merchandise may ship separately, that a later shipping charge may apply when the order does not qualify for free shipping, and that the customer will separately authorize any later charge. A later shipping amount is calculated from the available merchandise, destination, package characteristics, eligible carrier, and service shown in the secure payment request.

For an order containing both in-stock merchandise and preorder merchandise that did not qualify for free shipping:

• The shipping charge collected at checkout covers the first shipment of the available in-stock merchandise.
• The available merchandise may ship before the preorder merchandise.
• When a preorder item becomes available, SVT Shop will email the customer before arranging a later paid shipment.

For an order containing only preorder items that did not qualify for free shipping, no shipping charge is collected during the initial checkout. SVT Shop will request the applicable charge through the separate authorization procedure described below when the first item becomes available.

When a later shipping payment will be required, the preorder disclosure will explain that shipment depends on the customer’s timely authorization and payment of that charge. The original displayed shipment window must account for the disclosed response process. The secure payment request will also state the expected shipment timing after payment. Its response period does not create an undisclosed extension of the original shipment deadline.

When an unshipped preorder item becomes available and a later shipping charge applies, SVT Shop will send a secure payment link that identifies:

• The available item or items.
• The exact shipping amount.
• The reason for the charge.
• The available shipping or grouping options.
• The deadline for responding.

SVT Shop will not automatically charge a previously used payment method for a later shipment. The customer authorizes the later charge only by reviewing and completing the separate secure payment link.

Subject to availability and reasonable operational limits, the customer may choose to:

• Pay the stated shipping charge and have the available preorder item shipped.
• Wait and group the item with other unshipped preorder or customer-approved backorder items that are expected to become available within a reasonably supported period, so that one later shipping charge may cover the grouped package.
• Decline the later shipment, cancel the affected unshipped item, and receive the applicable refund to the original payment method.

If the customer chooses to wait for grouping, SVT Shop will provide or confirm the applicable estimated shipment window. The grouped items remain subject to Section 10. SVT Shop will not hold an item indefinitely without the customer’s applicable consent.

Grouping is not effective until SVT Shop confirms it in writing. That confirmation will state whether an item that is already available can be reserved, the date through which any reservation will be maintained, and the revised estimated shipment window. If SVT Shop cannot reserve the available item for the proposed grouping period, it will offer the customer the available shipment or cancellation choices.

A customer has 14 calendar days after a later-shipment payment request is sent to authorize and pay the stated shipping charge or communicate another available choice. If the customer does not pay or communicate a choice by the end of the 14-day period, SVT Shop will contact the customer again and send a final notice stating the final response deadline. If the matter is not resolved by that stated deadline, SVT Shop will cancel only the affected unshipped preorder or backorder item and will issue the applicable merchandise, tax, and allocated-charge refund, including any unearned shipping amount allocated to the canceled item, to the original payment method.

The later-shipment payment request and its 14-day response period do not extend or restart the shipment deadline applicable to the merchandise. If the response period would pass that deadline, SVT Shop will follow Section 10 before the deadline expires.

If the original order qualified for free shipping, no later standard shipping charge applies to its eligible preorder or backorder shipments. SVT Shop may ship the items as they become available or communicate with the customer about reasonable grouping, but will not require a later shipping payment solely because the order is split.

Different preorder items may have different estimated shipment dates or windows. SVT Shop may group items with similar estimates when doing so is consistent with the customer’s choice and applicable shipment obligations.

SVT Shop will not substitute materially different merchandise for an unavailable or delayed preorder item without the customer’s express agreement.

Every shipment estimate, including a preorder estimate, must have a reasonable basis when it is displayed or communicated. Relevant information may include supplier information, available inventory, anticipated demand, fulfillment capacity, transportation restrictions, and prior performance.

If SVT Shop learns that it cannot ship an item by the shipment date or within the shipment window communicated when the order was placed, SVT Shop will send a delay notice before that deadline and with sufficient time for the customer to make a meaningful choice.

The delay notice will provide:

• A definite revised shipment date or a shipment window that identifies its final calendar date and is supported by a reasonable basis, when available.
• If a revised date cannot reasonably be provided, a statement that the timing is unknown and the reason for the delay.
• A clear option to agree to wait.
• A clear and reasonably accessible option to cancel the affected unshipped item and receive a prompt refund.
• A reply email, secure link, or another accessible response method that the customer can use without charge to consent or cancel.
• An explanation of what will happen if the customer does not respond.

SVT Shop will request the customer’s affirmative consent to a delay. If SVT Shop does not receive consent by the deadline stated in the notice and the item has not shipped, SVT Shop will cancel the affected unshipped item and issue the applicable prompt refund. SVT Shop will not treat silence as consent to the delay.

If SVT Shop cannot ship by a revised date previously accepted by the customer, it will send a renewed delay notice before that date expires. The renewed notice will provide a new definite date or window, or explain why no date can reasonably be provided, and will require the customer’s renewed affirmative consent. If SVT Shop does not receive renewed consent by the stated deadline, it will cancel the affected unshipped item and issue the applicable prompt refund. When the customer agrees to an indefinite delay, the customer may cancel the affected item at any time before shipment.

If SVT Shop determines that it cannot fulfill an item, it will cancel the affected unshipped item without waiting for a customer request and issue the applicable refund.

A refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule will be sent or initiated within the legally required period. When the customer paid by card or another third-party payment method and SVT Shop is not the creditor, SVT Shop will send or initiate that refund within 7 working days after cancellation. A financial institution or card issuer may require additional time to post the credit after SVT Shop initiates it.

The refund will include the amounts required for the affected unshipped merchandise and any associated tax, shipping, handling, or other allocated charge required by law. SVT Wallet credit will not replace a refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. For another refund, Wallet credit may be selected only when legally permitted and affirmatively chosen by the customer.

SVT Shop does not intentionally sell merchandise identified as out of stock unless the product is clearly offered as a preorder or customer-approved backorder with the required shipment information.

A human, supplier, synchronization, or system error may occasionally cause checkout to accept an order for merchandise that is unavailable. When SVT Shop determines that an item cannot be fulfilled within the applicable shipment period and will not be handled through a lawful customer-approved delay:

• SVT Shop will cancel the unavailable unshipped item.
• SVT Shop will return the applicable merchandise amount and tax to the original payment method.
• SVT Shop will return any shipping or other allocated charge required by the order’s pricing structure and applicable law.
• Available merchandise may continue through fulfillment unless the customer has a cancellation right that applies to more of the order or fulfillment of the remaining order is not reasonably possible.

SVT Shop will not retroactively remove an original free-shipping benefit from the remaining order solely because SVT Shop canceled an unavailable item and the remaining subtotal falls below the original threshold.

SVT Shop may offer the customer an alternative product, but will not substitute materially different merchandise without express agreement.

SVT Wallet credit will not replace a refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. For another refund, Wallet credit may be selected only when legally permitted and affirmatively chosen by the customer.

Before completing checkout, the customer must review the recipient name, email address, street address, apartment or suite, city, state, ZIP Code, access information, and any other information reasonably needed for delivery.

Customers should contact [email protected] immediately after discovering an error. SVT Shop will make a reasonable effort to correct information before fulfillment when operationally and legally possible, but cannot guarantee a change after processing begins or the package enters the carrier’s possession.

An address change may affect eligibility, shipping charges, local-delivery availability, taxes, carrier service, or transportation restrictions. SVT Shop will disclose any additional amount and obtain the customer’s authorization before imposing a charge that was not part of the original checkout total.

When a carrier package is returned because of an incorrect, incomplete, unsupported, or undeliverable address supplied by the customer, the customer may be required to pay a new shipping charge before reshipment. An original free-shipping promotion does not cover a new shipment required by a customer-caused address error unless SVT Shop expressly waives the charge.

If the customer does not choose an available reshipment, SVT Shop may cancel the affected merchandise and issue the applicable refund to the original payment method, less only outbound, return, or carrier address-correction costs whose possible deduction was disclosed in this Policy before purchase, that are reasonable, actual, documented, and permitted by law. SVT Shop will itemize an applicable deduction.

No customer-error deduction or new shipping charge applies when the problem was caused by SVT Shop, its checkout or address-validation system, its fulfillment provider, or another circumstance for which SVT Shop is responsible. A carrier restriction that SVT Shop reasonably should have identified before accepting the order will not automatically be treated as customer error.

Some products are subject to carrier, destination, packaging, quantity, temperature, hazardous-material, or transportation restrictions. Available services may depend on the product, battery type and configuration, destination, package, and current carrier rules.

SVT Shop may be required to:

• Use an eligible alternative carrier or service.
• Use ground rather than air transportation.
• Ship a restricted item separately.
• Apply special packaging, markings, documentation, or quantity limits.
• Decline shipment to an address or destination that is not legally or operationally eligible.

SVT Shop will not impose an undisclosed additional charge or materially downgrade a customer-selected service without notice and any authorization required by law. If a restriction prevents lawful or safe shipment and no reasonable eligible alternative is available, SVT Shop will cancel the affected unshipped item and issue the applicable refund to the original payment method.

Transportation restrictions do not eliminate any applicable shipment deadline, delay notice, consent, cancellation, or refund right.

Vape and smoke products are not sold or shipped through the online store.

Some tattoo machines, tattoo-machine battery packs, PMU devices, and other electronic products sold by SVT Shop contain lithium-ion, lithium-polymer, or other regulated batteries.

Lithium batteries are regulated transportation materials. Shipment requirements may depend on the battery chemistry, watt-hour rating or lithium content, number of cells or batteries, whether the battery is installed in equipment or packed separately, product condition, carrier, service, and destination.

Depending on those facts, SVT Shop may be required to use ground transportation, place the item in a separate package, prevent accidental activation or short circuits, use rigid protective packaging, apply required markings or documentation, or decline a particular carrier, service, or destination.

If a lithium-battery restriction changes the available service after the order is placed, SVT Shop will provide any notice, revised shipment estimate, choice, consent request, cancellation option, or refund required by this Policy and applicable law. A restriction does not permit SVT Shop to retain payment indefinitely for merchandise it cannot ship.

Damaged, defective, swollen, leaking, overheating, recalled, or otherwise unsafe lithium batteries and devices must not be offered for air transportation or placed in the standard return-mail stream. They may be transported only under product-specific lawful packaging, marking, documentation, and carrier instructions.

Do not mail or ship any lithium-battery product back to SVT Shop until support provides written product-specific instructions. Do not transport a damaged, defective, swollen, leaking, overheating, recalled, or otherwise unsafe battery or device to an SVT Shop location without those instructions. A standard return label may not be suitable or lawful. If a battery or device is hot, smoking, hissing, leaking, or presents an immediate fire risk, do not handle or transport it unnecessarily. Move away from the immediate hazard when safe to do so and contact local emergency or fire-safety authorities as appropriate.

The need for compliant return or disposal instructions does not eliminate an applicable return, defect, recall, safety, warranty, refund, or other legal right. Contact [email protected] for instructions.

Please inspect a delivered order as soon as reasonably possible. Report visible shipping damage, an incorrect item, or missing contents promptly, preferably:

• Within 12 hours after local delivery.
• Within 48 hours after national-carrier delivery.

These are preferred reporting periods intended to preserve evidence and speed the investigation. A claim will not be denied solely because the report was submitted later, although delay may affect the evidence reasonably available.

Send the report to [email protected] and include the reasonably available information:

• Order number.
• A description of the problem.
• The product and quantity affected.
• Photographs of the item, shipping label, exterior package, interior packaging, or damage, when safe, reasonably available, and relevant.

Keep the product and packaging while the claim is reviewed when it is safe and reasonably practical to do so. Do not retain, handle, or transport unsafe packaging or a dangerous battery merely to preserve evidence.

Photographs and original packaging may assist an investigation but are not the only accepted evidence. A customer who cannot use email, provide digital photographs, or preserve packaging may request another reasonable reporting or evaluation method.

For a national-carrier delivery, SVT Shop will open and manage the carrier inquiry or claim. The customer must provide reasonable cooperation and available information. For local delivery, SVT Shop will review the order, handoff record, available evidence, and information provided by the customer.

SVT Shop will evaluate the available evidence rather than treating a carrier decision or a preferred reporting period as the sole basis for the outcome. If an investigation requires additional time, SVT Shop will provide a reasonable status update upon request.

When the available evidence reasonably establishes shipping damage, an incorrect item, or missing contents, SVT Shop will provide an appropriate remedy, which may include:

• Sending the correct or missing item at no additional shipping charge.
• Replacing a damaged item at no additional shipping charge when an appropriate replacement is available.
• Issuing the applicable refund to the original payment method when replacement or completion is unavailable, declined where a right to decline applies, or otherwise required by law.

SVT Shop will provide or arrange any authorized return transportation required for an item sent incorrectly or damaged in shipment. A lithium-battery product must follow Section 14 and must not be returned using a standard label without written instructions.

A package may be investigated as potentially lost when tracking shows an unexplained lack of movement beyond the carrier’s ordinary timeframe, the carrier reports a loss or delivery failure, the package does not arrive within a reasonable period after the estimated delivery date, or other reliable evidence indicates loss before delivery.

The customer should contact [email protected] with the order number and available tracking information. SVT Shop will open and manage the carrier inquiry or claim. The customer may be asked to confirm nonreceipt and provide information reasonably needed for the investigation.

The customer is not required to purchase separate shipping insurance for SVT Shop to review a bona fide loss claim.

A carrier’s formal confirmation is relevant but is not the only evidence SVT Shop may consider. SVT Shop will not leave a customer claim unresolved indefinitely solely because a carrier has not issued a final decision. SVT Shop will evaluate tracking, carrier communications, address information, package scans, available delivery evidence, customer information, and other reasonably reliable evidence before communicating its determination.

When the available evidence reasonably establishes that the package was lost before delivery, SVT Shop will:

• Offer an appropriate replacement at no additional standard shipping charge when one is available; or
• Issue the applicable refund to the original payment method when an appropriate replacement is unavailable or a refund is otherwise required.

The applicable remedy will include the shipping or delivery charge required by Section 19 and applicable law. SVT Wallet credit will not replace a refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. For another refund, Wallet credit may be selected only when legally permitted and affirmatively chosen by the customer.

If the original package arrives after a replacement or refund, the customer should contact [email protected]. When return is appropriate, SVT Shop will provide prepaid, legally suitable return instructions or another no-cost resolution. The customer will not be charged an undisclosed amount for following those instructions.

Responsibility for a disputed loss will be determined using the delivery method, the available evidence, this Policy, the Terms of Use, and applicable law. Nothing in this Policy transfers responsibility to the customer earlier than applicable law permits.

A carrier delivery scan is relevant evidence, but it does not automatically approve or deny a nonreceipt claim.

When tracking shows delivered but the package cannot be located, the customer should promptly:

• Confirm that the delivery address in the order is correct.
• Check entrances, porches, side doors, parcel lockers, mail areas, reception desks, and other ordinary delivery locations.
• Ask household members, an authorized recipient, neighbors, building management, or reception personnel who may have accepted or moved the package.
• Review any carrier photograph, notice, or delivery detail.
• Contact [email protected] if the package remains missing.

SVT Shop will manage an appropriate carrier inquiry and review the delivery address, tracking records, available scan or location information, delivery photograph or other proof, carrier response, and information supplied by the customer.

A delivered scan alone is not conclusive when reliable evidence indicates a misdelivery, inaccurate scan, loss or theft before a completed delivery, or another carrier or fulfillment problem. Conversely, a statement of nonreceipt does not automatically require a replacement or refund without reasonable investigation.

If the available evidence reasonably establishes carrier loss or misdelivery, Section 16 applies. If the evidence reasonably establishes a correct completed delivery and does not establish an error by SVT Shop or the carrier, an automatic replacement or refund may not be available, subject to applicable law and any additional remedy SVT Shop chooses to provide.

Local-delivery disputes will also be evaluated using SVT Shop’s personal-handoff record and the information reasonably available.

A package is treated as a customer-caused refusal or undeliverable return only when the failed delivery resulted from an intentional refusal without a qualifying product or delivery problem, incorrect or incomplete information supplied by the customer, an unavailable recipient after reasonable notice and the applicable delivery attempt, access restrictions reasonably within the customer’s control, or another circumstance reasonably attributable to the customer.

A refusal is not automatically treated as customer error when the package shows visible damage, contains or is believed to contain the wrong merchandise, presents a reasonable safety concern, or the refusal resulted from an error by SVT Shop or the carrier. The customer should report the circumstances to [email protected] as soon as reasonably possible.

When a national-carrier package is returned for a customer-caused reason:

• SVT Shop will inspect and identify the returned order.
• An available reshipment may require payment of a new shipping charge.
• An original free-shipping promotion does not cover the customer-caused reshipment unless SVT Shop expressly waives the charge.
• If the order is not reshipped, SVT Shop may issue the applicable refund to the original payment method, less only outbound, return, address-correction, or carrier costs whose possible deduction was disclosed in this Policy before purchase, that are reasonable, actual, documented, and permitted by law.

SVT Shop will itemize an applicable deduction. It will not impose an arbitrary penalty or charge more than the applicable actual cost.

No deduction or new shipping charge applies when the refusal or failure was caused by SVT Shop, its checkout or fulfillment system, a carrier error, an undisclosed transportation restriction SVT Shop reasonably should have identified, or another circumstance for which SVT Shop is responsible. In those situations, SVT Shop will provide the appropriate no-charge correction, replacement, reshipment, cancellation, or refund.

Unsuccessful local delivery is governed by Section 5. Lithium-battery returns are also subject to Section 14.

SVT Wallet credit will not replace a refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. For another refund, Wallet credit may be selected only when legally permitted and affirmatively chosen by the customer.

For a successfully provided shipping or delivery service, the associated charge is normally nonrefundable when the customer requests a voluntary preference return, changes their mind, orders the wrong item, supplies an incorrect address, intentionally refuses an undamaged correct package, or causes another delivery failure. The SVT Shop Returns, Exchanges, Refunds, and 30-Day Limited Warranty Policy provides the complete rules for merchandise returns.

SVT Shop will refund the applicable shipping or local-delivery charge when required because:

• The complete national order never ships, or SVT Shop cancels or fails to provide local delivery for a reason not attributable to the customer or authorized recipient.
• SVT Shop cancels the complete unfulfilled order.
• An inventory or fulfillment error prevents shipment.
• SVT Shop supplies an incorrect or incomplete order and the applicable charge must be refunded.
• Shipping damage or loss is reasonably established and the applicable remedy requires reimbursement.
• SVT Shop fails to purchase or provide a customer-paid service level.
• This Policy or applicable law otherwise requires reimbursement.

When no merchandise from an order ships and SVT Shop cancels the order or cannot ship it, SVT Shop will refund the entire amount paid for that order to the original payment method, including the merchandise amount, applicable tax, shipping, delivery, handling, and any other order charge. A customer-caused unsuccessful local delivery after a reasonable delivery attempt is governed by Section 5.

When part of an order ships and another part is canceled, SVT Shop will calculate the refund according to the order’s disclosed pricing and shipping structure. It will refund any difference or allocation required by law. SVT Shop will not impose a new charge solely because its inventory error or seller cancellation reduced the order subtotal.

A free-shipping or free-delivery benefit has no separate cash value when the customer paid no charge. SVT Shop will not retroactively charge ordinary shipping because an item is canceled by SVT Shop. Sections 5, 12, and 18 explain when a new carrier-shipping charge or an actual-cost deduction may apply to an unsuccessful local delivery, customer-caused address error, refusal, or undeliverable package.

A customer-requested expedited upgrade is normally nonrefundable after SVT Shop purchases and provides the selected carrier service. A carrier transit delay alone does not create a refund unless the applicable carrier service commitment, this Policy, or law provides one. If SVT Shop did not purchase or provide the paid service level, it will refund the applicable difference.

SVT Shop does not reimburse an unauthorized upgrade or service purchased independently by a customer.

A required refund will be returned to the original payment method. SVT Wallet credit will not replace a refund required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. For another refund, Wallet credit may be selected only when legally permitted and affirmatively chosen by the customer.

Processing, shipment, transit, and delivery may be affected by circumstances outside SVT Shop’s reasonable control, including severe weather, wildfire, flood, natural disaster, transportation disruption, carrier capacity, labor interruption, federal holidays, security events, government action, emergency conditions, supplier disruption, address or access conditions, and other events.

General processing and carrier transit information in this Policy is estimated. Any specific shipment deadline or window communicated before purchase, including the applicable in-stock period in Section 2, will be handled under Section 10 if SVT Shop cannot meet it.

An external event does not eliminate a shipment representation, delay-notice obligation, consent requirement, cancellation option, or refund right imposed by applicable law. If an event prevents SVT Shop from transferring an item to the carrier by the applicable shipment deadline, SVT Shop will follow Section 10.

After a package enters the carrier’s possession, SVT Shop will use available tracking and carrier information to assist with a delay. A transit delay does not automatically establish loss, but a package that remains unlocated beyond a reasonable period may be investigated under Section 16.

SVT Shop does not guarantee a carrier delivery date. Nothing in this Section excuses an error caused by SVT Shop or eliminates a nonwaivable consumer right.

Questions, address-correction requests, preorder choices, delay responses, delivery-problem reports, and shipping claims should be sent to:

Email: [email protected]

Mail:
CENMX Corporation, doing business as SVT Shop
Attn: Shipping and Delivery Support
5640 Montana Ave., Suite C-4
El Paso, TX 79925
United States

Email is SVT Shop’s official shipping-support channel. Include the order number, the email address used for the order, a concise description of the request, and any reasonably available supporting information.

Do not email a complete payment-card number, CVV, bank password, account password, one-time security code, Social Security number, copy of government identification, or other unnecessary sensitive information. SVT Shop will use a secure payment link for an authorized later shipping charge.

Do not mail a product, package, battery, or return to the address above without written authorization and applicable packing instructions. A lithium-battery product must follow Section 14.

A customer who cannot use email, provide digital photographs, or use the ordinary reporting process may write to the mailing address above or request another reasonable communication or evaluation method through an authorized representative.

SVT Shop may update this Policy as its operations, carriers, products, service areas, technology, or applicable requirements change. Changes apply prospectively unless applicable law requires otherwise.

The version displayed and recorded when the applicable order is placed will govern that order, except where applicable law requires a different result. A later change will not reduce a right that already accrued under the applicable purchase version or applicable law.

SVT Shop will retain archived versions of this Policy and will provide the version applicable to an order upon reasonable request.

SVT Shop will retain records reasonably necessary to identify the applicable Policy version and fulfillment history for an order, including the shipment estimate or preorder window, split-shipment disclosure, later-shipping authorization, delay notice, customer response, cancellation, and refund information when applicable.

SVT Shop will make this Policy reasonably available before payment together with the applicable Returns, Rewards Wallet, Privacy, and Terms of Use documents.