RETURNS, EXCHANGES, REFUNDS, AND
30-DAY LIMITED WARRANTY POLICY

This Policy applies to eligible purchases made through svtshoponline.com and to eligible purchases made at SVT Shop’s Montana, Zaragoza, and Dyer retail locations. Online purchases and in-store purchases have separate procedures because their payment, inventory, and processing systems may differ.

The online store sells tattoo, PMU, piercing, and studio supplies. Vape and smoke products are not sold online. Any vape- or smoke-related provision in this Policy applies only to a purchase made at a physical SVT Shop location.

For purposes of this Policy:

• A “standard return” is a voluntary return based on customer preference, a change of mind, or a customer ordering error. It is different from a claim involving a defect, shipping damage, an incorrect or missing item, a recall, a safety concern, or another failure by SVT Shop to provide what was ordered.
• “Delivery” means confirmed delivery shown by the applicable carrier or SVT Shop local-delivery record, subject to correction when reliable information shows that the record is inaccurate.
• “Business days” means Monday through Friday, excluding federal holidays.
• “SVT Wallet return credit” means credit issued for an eligible standard return. It is separate from promotional rewards, defect credit, courtesy credit, purchased balance, and a refund owed to an original payment method.

SVT Shop does not promise direct product-for-product exchanges for ordinary preference returns. Unless SVT Shop approves a replacement under Sections 7, 9, 10, or 17, an eligible standard return is normally resolved through SVT Wallet return credit. A customer may then place a separate order for a different item, subject to availability and current pricing.

Any product-specific final-sale, hygiene, safety, or non-returnable notice must be displayed before purchase. Such a notice applies to a standard return only. It does not eliminate a remedy for a manufacturing defect, an incorrect or missing item, shipping damage, a recall or safety concern, a material misdescription, or another right protected by applicable law.

Nothing in this Policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified.

To request a standard return of an eligible online purchase, the customer must contact [email protected] within 7 calendar days after delivery. If items from the same order are delivered separately, the return period begins separately for each item on its delivery date.

A request received within the 7-day period preserves the request date while SVT Shop reviews the request and provides return instructions. Unless the written authorization provides a longer period, the customer must mail or deliver the authorized item within 10 calendar days after authorization. The customer must also follow any product-specific packing and safety instructions.

All of the following conditions apply to a standard online return:

• The item is completely unused and unopened.
• All seals, labels, original packaging, manuals, parts, and accessories remain intact.
• The item is clean, complete, and in original, resalable condition.
• The customer provides the order number and the email address used to place the order.
• The item is not marked clearance, final sale, or otherwise excluded from a standard return under this Policy or a product-specific notice displayed before purchase.

Customers must contact [email protected] before mailing an online return. A package mailed without authorization or identifying order information may be delayed, may be returned to the sender when it cannot reasonably be processed, or may be ineligible as a voluntary standard return. Failure to obtain authorization does not, by itself, waive a right or remedy that applicable law does not allow SVT Shop to waive.

An eligible in-store purchase may be returned as a standard return within 7 calendar days after purchase when the item is completely unused, unopened, complete, and in its original, resalable condition.

The original sales receipt is required. Government identification is not required for an ordinary receipt-based return.

The item must be returned to the same SVT Shop location where it was purchased. A Montana purchase must be returned to Montana, a Zaragoza purchase must be returned to Zaragoza, and a Dyer purchase must be returned to Dyer.

These standard-return conditions do not determine a claim involving a manufacturing defect, a recall or safety concern, a material misdescription, or another nonwaivable right or remedy.

The exclusions in this Section apply only to a voluntary standard return. They do not, by themselves, determine the outcome of a claim involving a manufacturing defect, an incorrect or missing item, shipping damage, a recall or safety concern, a seller cancellation, an inventory or fulfillment error, a material misdescription, or another remedy required by law.

The following items and conditions are not eligible for a standard return:

• Opened or used consumables, personal-use products, sterile products, needles, cartridges, inks, pigments, liquids, aftercare products, cleaners, disposable supplies, and similar hygiene-sensitive items.
• Products showing wear, contamination, residue, installation, alteration, or evidence of use.
• Products missing required packaging, seals, components, accessories, or manuals, subject to the kit and bundle rules in Section 11.
• Clearance or final-sale products, subject to Section 10.
• Items damaged through accidental damage, misuse, drops, impact, water exposure, burns, incorrect voltage or charging, improper storage, improper cleaning, improper maintenance, or a repair or modification that caused or materially contributed to the reported condition.

Opening or reasonable testing does not make an item eligible for a standard return. It may, however, be relevant to a manufacturing-defect, incorrect-item, shipping-damage, recall, or safety claim, which will be reviewed under the applicable Section of this Policy.

Warrantor: CENMX Corporation, doing business as SVT Shop
Warrantor and Warranty Contact Address:
5640 Montana Ave., Suite C-4
El Paso, TX 79925
United States
Warranty Email: [email protected]

Before purchase, a prospective customer may request a free paper copy of this written warranty at any SVT Shop location, by calling 915-922-9696, or by writing to the Warrantor and Warranty Contact Address above. SVT Shop will provide the copy promptly and free of charge.

SVT Shop provides this written 30-day limited warranty for a verified manufacturing defect affecting an eligible product identified below. For an online order, the 30-calendar-day period begins on the delivery date. For an in-store purchase, it begins on the purchase date.

Coverage applies to the original retail purchaser or an authorized gift recipient who can provide the original SVT Shop order information or sales receipt for the eligible product.

Covered online and in-store product categories:

• Tattoo machines.
• Tattoo machine batteries and compatible battery packs.
• Tattoo and PMU power supplies.
• Thermal printers and copiers.
• Electronic PMU devices.
• Electric lamps and electrically powered studio furniture or equipment.

For physical-store purchases only, this limited warranty may also cover a non-disposable vape kit or another specifically identified high-value electronic device. These products are not sold through the online store.

For online sales, the same SVT Shop 30-Day Limited Warranty terms apply automatically to every product that falls within one of the covered online categories listed above. No separate product-page warranty label is required. Products outside those categories are not covered by this written warranty unless a separate written warranty is displayed before purchase.

For in-store sales, the same SVT Shop 30-Day Limited Warranty terms apply automatically to every product that falls within one of the covered in-store categories listed above. A store-only non-disposable vape kit or another high-value electronic device outside those categories is covered only when SVT Shop identifies that coverage in writing before purchase.

Any product-specific written warranty that provides different or additional coverage must be made available before purchase and will apply according to its terms. A manufacturer’s warranty is separate from, and does not reduce, any applicable SVT Shop 30-Day Limited Warranty or any right or remedy that cannot be waived under applicable law.

This limited warranty covers a manufacturing defect in the covered product or its covered components when the defect appears during normal, intended use within the warranty period. It does not cover normal wear, accidental damage, misuse, use outside the manufacturer’s instructions or rated operating conditions, drops, impact, water exposure, burns, incorrect voltage or charging, improper storage or maintenance, or damage caused or materially contributed to by a repair or modification.

An excluded condition that is unrelated to the reported manufacturing defect will not automatically invalidate the claim. Mere use of a third-party part or service does not automatically void coverage. SVT Shop may deny coverage for damage caused by that part, service, repair, or modification.

This limited warranty does not disclaim an implied warranty where a written warranty or applicable law prevents that disclaimer. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The customer must notify SVT Shop of the claimed defect during the applicable 30-calendar-day period by emailing [email protected] or by bringing an in-store purchase, with its receipt, to the same location where it was purchased. A timely claim does not expire merely because evaluation or resolution occurs after the 30-day period.

The customer should provide the following information when reasonably available and relevant:

• The online order number or original store receipt.
• The product name, model, and serial number, if applicable.
• A clear description of the reported problem and when it began.
• Photographs or video that show the reported problem, if the problem can reasonably be documented that way.
• The original box, included accessories, power supply, cables, or other components reasonably needed to test the product.

Photographs and video may help SVT Shop evaluate a claim, but they are not the only accepted evidence. A customer who cannot provide digital evidence may request an in-person inspection or another reasonable evaluation method. Missing packaging or accessories will not, by itself, defeat an otherwise valid defect claim or nonwaivable remedy, although missing items may limit the testing that can be performed or the completeness of a replacement transaction.

When the reported defect cannot be confirmed remotely, SVT Shop may require the product to be left with or shipped to the evaluating location. SVT Shop normally completes an initial evaluation within an estimated 2 business days after the product reaches the evaluating location. A product delivered to Zaragoza or Dyer may require approximately 3 additional business days for internal transfer and processing. If additional time is reasonably needed, SVT Shop will provide an updated estimate. These are processing estimates, not guaranteed completion times.

There is no separate evaluation or labor charge for a confirmed covered claim. If reasonable inspection shows customer-caused damage or another excluded condition, SVT Shop may deny the limited-warranty claim and will explain the reason. If the customer mailed the product and wants a denied product returned, SVT Shop will disclose any applicable return-shipping charge before shipment, except when SVT Shop or applicable law must bear that cost.

SVT Shop’s evaluation is not final or binding on a court, regulator, or other lawful dispute process, and it does not waive any right or remedy available under applicable law.

When SVT Shop confirms a covered manufacturing defect, it will first offer a replacement of the same product at no separate charge, subject to availability. SVT Shop will not substitute a materially different product without the customer’s agreement.

If the same product is unavailable within a reasonable time, SVT Shop will ordinarily offer eligible defect credit to the customer’s SVT Wallet account. The defect credit will be based on the amount actually paid for the covered product, including attributable sales tax. If applicable law requires a refund to the original payment method or another remedy, SVT Shop will provide that remedy instead. A customer may not be required to accept Wallet credit in place of a refund or remedy that the law requires.

For a confirmed covered defect, SVT Shop will provide a prepaid authorized return method or reimburse the reasonable authorized return-shipping cost when return shipment is required. Unauthorized shipping upgrades will not be reimbursed unless SVT Shop approved them in writing before shipment.

SVT Shop does not charge a restocking fee for a confirmed covered defect.

SVT Shop’s written 30-day limited-warranty coverage ends after the applicable 30-calendar-day period. A manufacturer warranty may continue after that date. The customer should normally contact the manufacturer and follow the manufacturer’s claim procedure for any available manufacturer coverage.

SVT Shop generally does not submit, administer, negotiate, or manage manufacturer-warranty claims after its written 30-day coverage ends. SVT Shop may provide reasonably available proof-of-purchase information or other limited assistance, but it does not guarantee that a manufacturer will approve a claim.

The end of SVT Shop’s written coverage does not shorten or eliminate a manufacturer warranty, an applicable implied warranty, a claim reported during the 30-day period, a recall or safety remedy, a remedy for material misdescription, or another right that cannot be waived under applicable law.

Please report shipping damage, an incorrect item, missing contents, or another delivery problem to [email protected] as soon as reasonably possible. Reporting within 12 hours after an eligible local delivery or within 48 hours after a national-carrier delivery helps preserve packaging, delivery, and carrier evidence.

A report made after the preferred reporting period will not be denied solely because that period has passed, although delay may affect the evidence available to determine what occurred or to pursue a carrier claim.

The customer should provide the order number, a description of the problem, and, when reasonably available and relevant, photographs of the item received, internal packaging, external shipping box, shipping label, visible damage, or missing space within the package. Customers should keep the product and packaging while a claim is being reviewed when doing so is safe and reasonably practical.

If a package is marked delivered but cannot be found, the customer should promptly check the delivery address, entrances, household members, neighbors, building management, and available carrier information, then contact SVT Shop. A delivered scan does not automatically guarantee replacement or automatically defeat a claim. SVT Shop will review the available order and carrier information and explain the next steps.

If carrier tracking does not show delivery and the package appears lost in transit, SVT Shop will open or assist with a carrier investigation. If the carrier confirms loss, SVT Shop will first offer a replacement of the same product, subject to availability. If an appropriate replacement is unavailable, SVT Shop will provide the original-payment refund or other remedy required by applicable law. Wallet credit may be offered only when legally permitted and accepted by the customer.

If the available evidence confirms shipping damage, an incorrect item, or missing contents, SVT Shop will, as appropriate, provide a replacement, send the missing item, or correct the order. If an appropriate correction or replacement is unavailable, SVT Shop will provide the original-payment refund or other remedy required by this Policy or applicable law. Wallet credit may be offered only when legally permitted and accepted by the customer. SVT Shop will provide or reimburse the reasonable authorized return-shipping cost when a return is required because of confirmed shipping damage, an incorrect item, or another fulfillment error attributable to SVT Shop. Unauthorized upgrades will not be reimbursed unless approved in writing beforehand.

If a product is recalled or may present a safety risk, stop using it and contact SVT Shop promptly. Recall and safety matters are handled under the applicable recall instructions and law, not under the 7-day standard-return conditions.

Do not mail a leaking product, a damaged, defective, swollen, or recalled battery, or another product that may be hazardous unless SVT Shop provides written return or disposal instructions. Carrier and hazardous-material restrictions may apply.

An item is treated as clearance or final sale only when that status is clearly disclosed before payment.

Clearance and final-sale products cannot be returned because of customer preference, an ordering mistake, or a change of mind. This standard-return restriction does not eliminate a claim involving:

• Shipping damage.
• An incorrect or missing item.
• A verified manufacturing defect covered by Section 5.
• A recall or safety concern.
• A material misdescription.
• Another right or remedy that cannot be waived under applicable law.

For a standard return of an entire kit or bundle, all components, accessories, manuals, packaging, and disclosed promotional or free items included with the purchase must be returned.

If a required component or promotional item is missing, SVT Shop may reject the voluntary whole-kit return or reduce the otherwise available return credit by the reasonable, disclosed selling value of the missing item. A deduction will not exceed the otherwise available return credit and will be explained before the return is completed.

A partially used kit cannot be returned as a complete kit through the standard-return process. A claim involving one damaged, incorrect, missing, or defective component will instead be evaluated under the applicable damage, fulfillment, or limited-warranty procedure and will not be denied automatically merely because the remaining kit was opened.

No deduction applies to an item that was missing when SVT Shop or the carrier delivered the package.

After receiving authorization from SVT Shop, the customer must package the item securely and follow all product-specific shipping instructions. The customer should use a shipping service that provides tracking and keep the shipping receipt and tracking information until the return is completed.

For a standard return caused by customer preference, a change of mind, or a customer ordering error, the customer is responsible for arranging and paying for return shipping. Until SVT Shop receives the return, the customer is responsible for using reasonable packaging and an appropriate carrier service, subject to any right or carrier claim that applies if the package is lost or damaged. Shipping insurance is recommended for high-value products.

Do not mail a battery, liquid, aerosol, leaking product, recalled product, or potentially hazardous item through an ordinary return method. Contact [email protected] for written instructions. The customer must follow all carrier and hazardous-material requirements.

Authorized online returns may be mailed to:

SVT Shop, Online Returns
5640 Montana Ave., Suite C-4
El Paso, TX 79925
United States

Failure to obtain prior authorization may delay a voluntary return, but it does not waive a right or remedy that cannot be waived under applicable law.

An authorized online return may be delivered personally to the Montana, Zaragoza, or Dyer location. This is a return drop-off option and is not a general local-pickup service.

Montana processes online returns through the distribution operation. An online return delivered to Zaragoza or Dyer may require an estimated 3 additional business days for internal transfer and processing.

No store location issues an immediate cash or counter refund for an online return. After evaluation, the approved SVT Wallet credit or original-payment refund will be processed under this Policy. This processing procedure does not alter a mandatory refund right or deadline.

SVT Wallet return credit is the normal resolution for an eligible voluntary standard return. It does not replace a refund to the original payment method when that refund is required by law or another provision of this Policy.

A customer who checked out as a guest or did not have an account must create an SVT Shop account using the same email address associated with the purchase to receive SVT Wallet return credit. Creating or using an account for return credit does not enroll the customer in promotional email or other marketing. A customer who cannot create or access the required account should contact [email protected] for assistance and any alternative required by applicable law.

Approved return credit normally appears within an estimated 24 to 48 hours after return processing is completed. Return credit does not expire, is nontransferable, and cannot be redeemed or exchanged for cash except where applicable law requires otherwise.

The return credit is calculated using the amount actually paid for the eligible merchandise plus the sales tax attributable to that merchandise. Discounts remain applied. Credit is not calculated using the regular or undiscounted price.

For a standard return caused by customer preference, a change of mind, or a customer ordering error, any outbound shipping charge paid by the customer is nonrefundable, except where this Policy or applicable law provides otherwise. If shipping was free or subsidized, SVT Shop may deduct its reasonable, actual outbound shipping cost from the return credit only when that potential deduction was clearly disclosed before purchase and is permitted by law. SVT Shop will disclose the amount before completing the return.

No outbound-shipping deduction applies when an order did not ship, SVT Shop canceled it, an inventory or fulfillment error occurred, SVT Shop supplied an incorrect or missing item, a covered defect or shipping damage occurred, or applicable law requires otherwise.

There is no additional restocking fee when a standard return satisfies all eligibility requirements.

Promotional rewards earned from returned merchandise may be reversed proportionately when the return is processed. Return credit, defect credit, courtesy credit, purchased balance, promotional rewards, and original-payment refunds must remain separately identifiable in SVT Shop’s records and are governed by their applicable terms.

If an order used more than one payment or credit source, SVT Shop will allocate any approved credit or required refund consistently with the original transaction, this Policy, the applicable SVT Rewards Wallet Policy, and applicable law.

SVT Shop will issue a refund to the original payment method when:

• Applicable law requires that remedy.
• SVT Shop cancels an unfulfilled order.
• An order or item does not ship, inventory is unavailable, or fulfillment is not possible and a refund is required.
• A customer exercises an applicable cancellation right after a qualifying shipping or preorder delay.
• Another provision of this Policy requires an original-payment refund.
• A supervisor expressly approves an additional exception.

SVT Shop will not substitute Wallet credit for a refund that must be returned to the original payment method unless the customer is legally permitted to choose Wallet credit and affirmatively does so.

When a full refund is required because an order did not ship or was canceled under an applicable shipping-delay rule, SVT Shop will refund the amount required by law, including any applicable shipping, handling, insurance, and other order charges. For a partial cancellation or unshipped item, SVT Shop will refund the amount and allocated charges required by law.

A supervisor-review request does not guarantee approval of a discretionary exception and does not extend a refund deadline required by law.

SVT Shop will process a refund within the time required by law and otherwise normally initiates an approved original-payment refund within an estimated 3 to 5 business days. A bank, card issuer, or payment provider may require additional time to post the funds. Those posting times are outside SVT Shop’s control.

If the original payment method is no longer available, SVT Shop will contact the customer regarding an appropriate lawful alternative. For an order paid with more than one payment or credit source, each approved amount will be restored to the applicable original category when operationally and legally possible.

SVT Shop begins processing orders promptly. Customers should contact [email protected] as soon as possible if they request a cancellation or change. SVT Shop will try to assist, but it cannot guarantee a cancellation or modification after processing or fulfillment has begun. Some requested changes may require cancellation, when available, and placement of a new order.

Shipping and delivery times displayed on the website or during checkout are average estimates unless SVT Shop expressly states otherwise. Actual timing may vary because of product availability, order volume, payment review, address verification, carrier operations, weather, or other circumstances.

SVT Shop may cancel an order when an item is unavailable, payment cannot be verified, the address cannot be validated or supported, fulfillment is not possible, fraud is reasonably suspected, a product cannot lawfully be shipped, or cancellation is otherwise required by law. When SVT Shop cancels an order before fulfillment, the applicable payment will be returned to the original payment method.

If SVT Shop cannot ship within the time stated when the order was placed, or within the period otherwise required by law, SVT Shop will provide any required delay notice, revised shipment estimate, opportunity to consent to the delay, cancellation option, and prompt refund. When a customer validly cancels because of a qualifying delay, SVT Shop will provide the required refund to the original payment method and will not substitute Wallet credit without the customer’s legally valid choice.

Preorder and split-shipment delays are also subject to the applicable Shipping and Delivery Policy and any notice, consent, cancellation, and refund rights required by law.

Nothing in this Section limits a cancellation, notice, delay-consent, or refund right that cannot legally be waived.

Disposable vape products are sold only at physical SVT Shop locations and are not included in the online portion of this Policy or the written 30-day limited warranty in Section 5.

For health, safety, and product-integrity reasons, a disposable vape product is not eligible for a standard preference return after it leaves the store. Customers are encouraged to test the product at the counter before leaving. If the product fails during that immediate test, store staff may replace it under the store’s immediate-test procedure, subject to availability.

The counter test is a store procedure. It does not waive or eliminate a remedy involving a recall, an unsafe product, a material misdescription, a legally recognized defect, or another right that cannot be waived under applicable law. A later claim will be reviewed using the available evidence and applicable law. Supervisor discretion applies only to a courtesy exception beyond any mandatory right.

SVT Shop may pause, investigate, or deny a return or claim when reasonably available evidence provides a good-faith basis to believe that the request involves fraud, an altered receipt, a substituted product, a serial-number mismatch, repeated policy abuse, intentional damage, or a materially false statement.

SVT Shop may request information reasonably necessary to verify the purchase, product, or claim. This Section does not create a government-identification requirement for an ordinary receipt-based in-store return.

When SVT Shop denies a claim, it will explain the reason using the information reasonably available. A customer may request supervisor review. Enforcement will not be discriminatory and will not eliminate any right or remedy that cannot be waived under applicable law.

Questions, online return requests, defect claims, and delivery-problem reports should be sent to:

Email: [email protected]

Mail:
CENMX Corporation, doing business as SVT Shop
Attn: Returns and Warranty Support
5640 Montana Ave., Suite C-4
El Paso, TX 79925
United States

For an in-store purchase, contact or visit the same SVT Shop location where the purchase was made and bring the original receipt.

Do not email a complete payment-card number, CVV, bank password, account password, Social Security number, one-time security code, copy of government identification, or unnecessary medical information. If SVT Shop reasonably needs sensitive evidence, it should provide an appropriate method for submitting it.

A customer who needs an accessible alternative to photographs, video, email, or a store visit may contact SVT Shop to request another reasonable communication or evaluation method.

SVT Shop may update this Policy as business operations, services, or applicable requirements change. Changes apply prospectively unless applicable law requires otherwise.

The version made available at the time of the applicable purchase will govern that purchase, except where applicable law requires a different result. A later change will not reduce a right that already accrued under the applicable purchase version or applicable law.

SVT Shop will retain archived versions of this Policy and will provide the version applicable to a purchase upon reasonable request.