SVT REWARDS WALLET

The SVT Rewards Wallet is an account feature that can record promotional rewards and other eligible credits associated with an SVT Shop customer account. It is not a bank account, deposit account, credit account, general-purpose payment account, or insured financial product.

Eligible customers with a regular SVT Shop account receive access to the promotional-rewards benefit automatically. No separate rewards enrollment or membership fee is required. Creating an account or receiving Wallet access does not enroll a customer in promotional email, text-message marketing, or another marketing program.

The Wallet can be accessed online at svtshoponline.com/wallet.

SVT Shop currently allows eligible Wallet balances to be used online and at its physical SVT Shop locations, subject to the distinctions, exclusions, and legal restrictions described in this Policy.

A registered SVT Shop account is required to earn, view, and redeem promotional rewards. Guest checkout remains available, but a guest purchase does not earn promotional rewards unless an eligible regular customer account was properly identified and linked before payment.

Purchases are not added retroactively for promotional-reward purposes merely because a customer creates or identifies an account after payment. SVT Shop may correct a verified system error, employee error, or account-linking error supported by the receipt, order, and transaction records.

The promotional-rewards benefit is available only to eligible regular customer accounts. The following account types do not earn promotional rewards:

• military-discount accounts; and
• wholesale, professional, negotiated, or other accounts that receive special account-level pricing.

This exclusion applies to special account-level pricing and does not automatically exclude a regular customer merely because the customer uses a generally available coupon or promotion. Under the current program, a transaction receiving military or other special account-level pricing cannot earn or redeem promotional rewards.

If an account changes from regular pricing to military or other special account-level pricing, promotional rewards validly earned before the change are not retroactively erased, but they cannot be redeemed while the account retains the excluded designation. They may be used if the account later returns to eligible regular-account status, subject to this Policy.

The exclusion of a military or special-pricing account from promotional rewards does not eliminate an eligible return credit, defect or warranty credit, legally owed refund, or another nonpromotional amount. Those amounts remain governed by their source, the applicable policy, and applicable law.

Each customer should maintain one customer account. Accounts, login credentials, physical Rewards cards, and promotional rewards may not be sold, assigned, or transferred to another person. SVT Shop may review and, when appropriate, consolidate or correct verified duplicate records without eliminating a legally protected or properly earned amount.

The customer-facing Wallet may display different amounts as one combined available balance. SVT Shop maintains transaction history identifying the source of amounts credited to and deducted from the Wallet. Displaying amounts together does not change the legal character, refund treatment, expiration treatment, or other conditions of each source.

A. PROMOTIONAL REWARDS

Promotional rewards are free benefits earned from qualifying purchases by eligible regular customer accounts. They are not purchased with money and are governed by the earning, redemption, adjustment, closure, and termination rules in this Policy.

B. SVT WALLET RETURN CREDIT

Return credit is issued for an eligible voluntary standard return under the SVT Shop Returns Policy. It is separate from promotional rewards. Return credit does not expire, is nontransferable, and is not redeemable for cash except when applicable law requires otherwise. Its amount and issuance are governed by the Returns Policy.

C. DEFECT OR WARRANTY CREDIT

Defect or warranty credit may be offered as a remedy for an eligible defect or warranty matter when the Returns Policy and applicable law permit that remedy. It does not replace a refund, replacement, repair, or other remedy that applicable law requires. When the customer is legally entitled to choose, Wallet credit will be used only after the customer affirmatively selects it.

D. COURTESY CREDIT

Courtesy credit is a discretionary adjustment that SVT Shop may issue to resolve a service matter or provide an accommodation. Its amount, permitted use, and any special condition will be disclosed when it is issued. A courtesy credit does not eliminate a refund or other remedy independently required by law.

E. PURCHASED BALANCES AND GIFT CARDS

SVT Shop does not currently sell gift cards or allow customers to purchase or reload a Wallet balance with money. If SVT Shop introduces a purchased balance or gift card, it will provide separate terms and any disclosures, expiration treatment, cash-redemption rights, unclaimed-property treatment, and other protections required by applicable law. A purchased balance will not be treated as a free promotional reward merely because it is displayed through the same interface.

F. ORIGINAL-PAYMENT REFUNDS

A refund legally or contractually required to be returned to the original payment method is not a promotional reward and is not automatically converted into Wallet credit. SVT Shop will not substitute Wallet credit for a required original-payment refund unless applicable law allows the customer to choose Wallet credit and the customer affirmatively makes that choice.

An eligible regular account earns promotional rewards on qualifying product purchases completed online or at an SVT Shop physical location when the account is identified before payment.

Promotional rewards are calculated on the eligible product amount actually paid after applying discounts, coupons, and previously redeemed Wallet amounts. Sales tax, shipping charges, Local Delivery charges, tips, fees, and other nonproduct charges do not generate promotional rewards.

SVT Shop does not guarantee a permanent fixed earning percentage. The calculation may produce a reward amount that varies based on the current system rate, eligible product subtotal, exclusions, discounts, and system rounding. Before payment, the applicable online checkout or physical point-of-sale process will display or otherwise make available the dollar amount of promotional rewards expected from the transaction. The displayed dollar amount, rather than an estimated percentage, is the applicable transaction-specific representation, subject to final eligibility, successful payment, correction of an error, return, cancellation, chargeback, or reversal.

Promotional rewards are normally added to the Wallet after the order or in-store transaction is successfully paid. A pending authorization, declined payment, unpaid order, failed financing transaction, fraudulent transaction, or canceled transaction does not create a final promotional reward. Technical processing or synchronization delays may occasionally occur.

A customer can review the credited amount through the Wallet. A missing or incorrect amount may be reported under Section 12.

Most product purchases made by an eligible regular account may generate promotional rewards. A product, brand, category, service, fee, transaction, or account may be excluded when required by law, manufacturer restrictions, promotion terms, fraud controls, system limitations, or a clearly disclosed SVT Shop program rule.

The following do not generate promotional rewards:

• sales tax;
• shipping, handling, and carrier charges;
• Local Delivery charges;
• amounts paid using previously earned promotional rewards or another Wallet balance;
• a purchase made through guest checkout without an eligible regular account linked before payment;
• a transaction made through a military-discount or other special-pricing account;
• a canceled, refunded, reversed, fraudulent, unauthorized, or unpaid transaction; and
• a gift card or purchased balance if SVT Shop offers one in the future.

An additional product or transaction exclusion will be disclosed through the product offer, promotion terms, checkout, point of sale, or another reasonably visible notice before the affected purchase is completed.

Purchases of eligible tobacco, nicotine, and vape products at physical stores are governed by Section 7.

Subject to source-specific restrictions, system availability, product eligibility, and applicable law, customers may use an available Wallet balance:

• toward eligible merchandise;
• toward applicable sales tax;
• toward eligible shipping charges;
• toward eligible Local Delivery charges;
• online; and
• at SVT Shop physical locations.

There is no general minimum redemption amount. A Wallet balance may be combined with an eligible payment method to complete a transaction. Promotional rewards may generally be combined with coupons and broadly available promotions unless the applicable offer clearly states otherwise.

Promotional rewards cannot be earned or redeemed in a transaction receiving military or other special account-level pricing. This restriction does not prevent the use of an eligible return credit or another nonpromotional amount when the applicable Returns Policy, credit terms, system, and law allow it.

When more than one Wallet source category is available, only a category permitted for the applicable transaction may be used. SVT Shop will record the amount deducted from each source category. A combined displayed balance does not authorize SVT Shop to consume a nonpromotional credit as though it were a forfeitable promotional reward.

Wallet balances cannot be used to purchase or load a gift card, purchased Wallet balance, or another cash-equivalent product if SVT Shop offers one in the future.

The available balance shown before or during checkout may change if another transaction, return, reversal, correction, or redemption is processed. A redemption is complete only when the applicable order or store transaction is successfully completed.

SVT Shop does not sell or deliver tobacco, nicotine, or vape products through its online store. Any eligible transaction involving these products must occur in person at an authorized physical store.

Only a customer who is at least 21 years old may purchase these products. SVT Shop requires a valid government-issued photographic identification document sufficient to verify age before completing an eligible transaction and may decline any transaction that cannot be lawfully completed. There is no military exception to the minimum purchase age.

An eligible regular account may earn promotional rewards from a qualifying in-store purchase of these products when permitted by law. A Wallet balance may be used only as a partial discount in an eligible in-person transaction that:

• includes an additional monetary payment by the customer;
• is completed as a tobacco, nicotine, or vape sales transaction;
• includes all required age and identity verification; and
• complies with federal, state, and local law.

No Wallet balance may cover the entire cost of a tobacco, nicotine, or vape product or produce a free product. A Wallet redemption for these products is not available online, by mail, by courier, through Local Delivery, or outside an eligible in-person sales transaction. SVT Shop may further restrict or prohibit earning or redemption for a regulated product when required by law or necessary for compliance.

Promotional rewards:

• have no cash value;
• cannot be withdrawn;
• do not earn interest;
• cannot be sold, assigned, or transferred to another customer;
• cannot be used outside SVT Shop; and
• are not a gift card, bank deposit, general-purpose payment account, or customer-owned cash fund.

These promotional-reward restrictions do not eliminate or change an eligible return credit, defect or warranty remedy, purchased balance introduced in the future, or refund legally owed to the customer. Each nonpromotional amount is governed by its source terms and applicable law.

SVT Shop will not describe or administer a purchased balance, return credit, or required refund as a forfeitable promotional reward merely because the amounts appear in the same customer-facing Wallet.

The SVT Shop Returns Policy and Shipping and Delivery Policy determine whether a transaction qualifies for return credit, replacement, defect or warranty credit, cancellation, or an original-payment refund.

If merchandise is returned, an order is canceled, payment is reversed, or a chargeback is completed, promotional rewards earned from the affected product amount may be removed proportionately. For a partial adjustment, SVT Shop will use the reward attributed to the affected item or amount in its transaction records. If exact item attribution is unavailable, SVT Shop will use a reasonable proportional calculation and consistent system rounding. A reversal will not exceed the promotional rewards originally credited from the affected purchase. Rewards will not remain earned on an amount the customer no longer paid.

If promotional rewards earned from the affected purchase remain available in the Wallet, SVT Shop may reverse them directly. If those rewards were already redeemed, the Wallet may record a negative promotional-reward balance, limited to the amount properly reversible from the affected purchase. That negative promotional-reward balance is not a debt owed by the customer. It may offset only promotional rewards earned in the future and will never create a charge to the customer’s card, bank account, digital wallet, financing account, or other external payment method. It will not reduce or offset return credit, defect or warranty credit, courtesy credit, a purchased balance introduced in the future, a mandatory refund, or another amount legally owed to the customer.

An earned-reward reversal will not reduce a refund that applicable law or another controlling policy requires SVT Shop to return to the original payment method. SVT Shop will not withhold a legally required refund solely because promotional rewards from the original purchase were previously spent.

When a customer used an eligible Wallet balance to pay for merchandise that is later returned, the approved amount attributable to that Wallet payment will ordinarily be restored to the same applicable Wallet category. The portion paid by another payment source will be handled under the Returns Policy, the original transaction allocation, and applicable law.

SVT Shop will maintain source information sufficient to distinguish promotional rewards, return credit, defect or warranty credit, courtesy credit, and original-payment refunds when processing an adjustment. A combined Wallet display does not authorize SVT Shop to replace a mandatory original-payment refund with promotional rewards or return credit.

Promotional rewards earned under the current SVT Rewards Wallet program do not expire solely because time passes.

SVT Wallet return credit does not expire, as stated in the Returns Policy. A legally owed refund is not canceled by the expiration of a promotional program or account benefit.

Account closure under Section 14, a verified fraud or abuse adjustment under Section 13, and program termination under Section 16 are not ordinary expiration and are governed by their respective sections.

If SVT Shop adopts an expiration rule in the future, it will apply prospectively only to promotional rewards earned after the new rule’s stated effective date and after any advance disclosure or consent required by law. A later policy change will not retroactively cause valid promotional rewards earned under this version to expire merely because time passed.

SVT Shop may provide a physical Rewards card for use at its physical stores. The card is linked to the email address and SVT Shop account associated with the customer. It is an account-access and identification tool and does not contain an independent cash balance separate from the customer’s Wallet records.

The physical Rewards card is not used for online payment. Customers access the online Wallet by signing in through the account associated with the same email address.

Customers are responsible for protecting account credentials and the physical Rewards card from unauthorized use. A lost or stolen card, suspected unauthorized account access, or unauthorized Wallet transaction should be reported promptly to [email protected].

SVT Shop may temporarily restrict the card or Wallet while it verifies ownership, reviews suspicious activity, or protects the account. Verification may use access to the registered email address, recent order information, receipts, or other limited information reasonably related to the account. Customers should not send a copy of government identification through ordinary email unless SVT Shop first explains why it is exceptionally necessary and provides appropriate instructions.

SVT Shop will reasonably review a supported report and may correct unauthorized activity when the evidence and system records permit. Recovery of promotional rewards already redeemed by another person cannot be guaranteed. Nothing in this section limits a nonwaivable right or remedy.

Customers should review the Wallet after a qualifying transaction and report a missing reward, incorrect balance, or incorrect redemption as soon as reasonably possible after discovery.

No short contractual reporting period in this Policy eliminates a right or remedy provided by applicable law. SVT Shop will review a timely, reasonably supported request within the period required by applicable law and may also review an older request when transaction records remain available.

A customer should provide the account email address and the applicable receipt, order number, transaction date, or other reasonable proof of purchase. SVT Shop may compare the request with payment, return, account, point-of-sale, and Wallet records. A verified system, calculation, linking, or employee error may be corrected through an adjustment to the appropriate source category.

SVT Shop may temporarily restrict an account, investigate activity, reverse an improper transaction, correct a balance, or cancel improperly obtained promotional rewards when there is reasonable evidence of:

• fraud, theft, or unauthorized activity;
• manipulation or abuse of the program;
• use of duplicate or false accounts;
• a system, calculation, or employee error;
• a returned, canceled, unpaid, charged-back, or reversed transaction;
• an attempt to combine promotional rewards with an excluded military or special-pricing transaction;
• an attempt to evade age, identity, product, or regulated-sales restrictions; or
• a material violation of this Policy or applicable law.

An urgent protective hold may be imposed while a review is pending. Before a permanent adverse adjustment, SVT Shop will conduct a reasonable review of available records and, when appropriate, may request receipts, account confirmation, transaction information, or an explanation from the customer.

An adjustment will be limited to the activity and amount reasonably connected to the issue. When a permitted adjustment creates a negative promotional-reward balance, that balance may offset only promotional rewards earned in the future and is not a monetary debt or external-payment obligation. Fraud, abuse, error, return, cancellation, or reversal involving promotional rewards does not eliminate or reduce an unrelated return credit, defect or warranty credit, courtesy credit, purchased balance introduced in the future, mandatory refund, or other amount legally owed to the customer, except to the extent a particular offset, withholding, or remedy is specifically required or permitted by applicable law.

A customer who believes an adjustment was incorrect may contact [email protected] and request review.

SVT Shop ordinarily closes or deletes a customer account at the customer’s request after reasonable verification and resolution of pending transactions and balances. Information that must or may be retained for legal compliance, accounting, tax, fraud prevention, dispute resolution, security, or other purposes described in the Privacy Policy may remain after the customer-facing account is closed.

Before voluntary account closure, SVT Shop will inform the customer of valid unused promotional rewards reflected in the account. The customer may choose either:

• immediate closure, in which case unused promotional rewards are forfeited at closure except where law requires otherwise; or
• a redemption period of up to 30 calendar days before closure, during which the account remains available solely as reasonably necessary to use valid promotional rewards and complete the closure process.

If the customer chooses the redemption period, account closure will occur at the end of the selected period or earlier at the customer’s renewed request. No account will be kept open solely to preserve promotional rewards when the customer chooses immediate closure.

Before closure:

• an eligible return credit will be resolved or otherwise settled under the Returns Policy and applicable law;
• an eligible defect or warranty matter and associated credit will be resolved under the applicable policy and law;
• a purchased balance or gift card introduced in the future will continue to be honored under its terms and applicable law; and
• a refund or other amount legally owed to the customer will continue to be honored and will not be eliminated by account deletion.

A closed account and forfeited promotional rewards cannot ordinarily be transferred to a new account. SVT Shop may retain a limited closure and transaction record sufficient to document the customer’s choice, settled balances, legal compliance, fraud prevention, and disputes.

If SVT Shop closes an account for verified fraud or material abuse, it may cancel promotional rewards connected to that conduct without offering the voluntary 30-day redemption period. Nonpromotional and legally protected amounts remain subject to their source terms and applicable law.

SVT Shop may prospectively change the earning calculation, eligible purchases, exclusions, redemption rules, benefits, account eligibility, or other program conditions.

An earning-rate or eligibility change applies only to transactions completed on or after the change’s effective date. It does not recalculate or reduce valid promotional rewards already earned from an earlier completed transaction, except for a return, cancellation, reversal, error, fraud, abuse, or legal requirement addressed elsewhere in this Policy.

SVT Shop will provide reasonable advance notice of a materially adverse program change when required by law or reasonably appropriate under the circumstances. Notice may be provided through the website, the Wallet, email, an account communication, a store notice, or another appropriate method. A change required immediately for law, security, fraud prevention, or correction of an obvious error may take effect without advance notice to the extent permitted by law.

The updated Policy will identify its effective date and version. Customers should review the Policy periodically. No change will convert a required original-payment refund, return credit, or future purchased balance into a forfeitable promotional reward.

SVT Shop may suspend or terminate the promotional-rewards program when permitted by law. A temporary technical, security, fraud-prevention, or maintenance suspension does not by itself cancel valid recorded balances.

If SVT Shop permanently terminates the promotional-rewards program, it will provide notice and at least 90 calendar days after that notice for customers to redeem valid existing promotional rewards, unless applicable law requires a longer period. The notice will identify the last day to earn rewards, the final redemption date, and the available redemption channels. Earning may end before the final redemption date, but the announced redemption channels will remain reasonably available during the redemption period, subject to law and the limited exceptions below.

The ordinary 90-day redemption period may be limited only with respect to promotional rewards connected to verified fraud or abuse or when redemption is prohibited by law. A technical or service-provider failure will not by itself shorten the 90-day period. SVT Shop will provide a reasonable manual or alternative redemption method and, when necessary, extend the deadline so customers receive the announced redemption opportunity. SVT Shop will not use program termination to eliminate an unrelated return credit, defect or warranty remedy, purchased balance introduced in the future, or refund legally owed to a customer.

At the end of a lawful redemption period, unused promotional rewards may be canceled where permitted by law. Any remaining nonpromotional balance will continue to be handled according to its source terms and applicable law.

SVT Shop and its service providers may use customer account information, contact information, transaction history, Wallet activity, receipts, returns, balance sources, redemption records, and fraud or security information to operate and protect the Wallet, calculate and correct balances, complete transactions, respond to requests, and comply with law.

Personal information is handled according to the SVT Shop Privacy Policy. Creating a customer account, receiving automatic Wallet access, earning promotional rewards, or receiving return credit does not by itself subscribe the customer to promotional email, text-message marketing, or another marketing program.

SVT Shop may send transactional or service communications reasonably necessary for the account, Wallet, balance, return, security, closure, program change, or program termination. These service communications are different from promotional marketing.

The Rewards Wallet is not offered in exchange for permission to sell personal information, use personal information for cross-context behavioral advertising, or enroll the customer in marketing. If a law applicable to SVT Shop in the future requires a separate financial-incentive notice or consent process, SVT Shop will provide it before applying the affected practice.

SVT Shop does not guarantee that the website, Wallet, physical Rewards card, checkout, or point-of-sale connection will always operate without interruption, delay, or technical error. An outage does not by itself cancel a valid balance supported by verified transaction records.

The customer-facing Wallet may show a combined total even though SVT Shop’s records identify different sources. If a displayed balance conflicts with verified order, payment, return, redemption, and Wallet records, SVT Shop will review the discrepancy. Verified transaction records will control after reasonable review, subject to correction of error, this Policy, source-specific terms, and applicable law.

SVT Shop may temporarily delay a redemption or adjustment when reasonably necessary to verify payment, complete a return, investigate fraud, resolve a system discrepancy, or comply with law. A delay does not authorize permanent forfeiture of a legally protected amount.

This Policy is governed by the laws of the State of Texas, without regard to a choice-of-law rule that would defeat the application of Texas law and without limiting a consumer protection or other right that cannot legally be waived under the law applicable to the customer or transaction.

For questions about the SVT Rewards Wallet, missing or incorrect rewards, a physical Rewards card, unauthorized activity, account closure, or a balance adjustment, contact:

CENMX Corporation, doing business as SVT Shop
5640 Montana Ave, Suite C-4
El Paso, TX 79925
United States

• Customer Support Email: [email protected]
• Privacy Email: [email protected]
• Wallet: svtshoponline.com/wallet
• Website: svtshoponline.com